Kelly Reinke
Jefferson,OH
Summary
Accomplished Store Manager with a proven track record at Limited Brands, Bath and Body Works, specializing in elevating customer service and in leadership development and sales analysis.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
Store Manager
Limited Brands, Bath and Body Works
10.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Interacted well with customers to build connections and nurture relationships.
Assistant Manager
Limited Brands, Bath and Body Works
06.2008 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Associate
Limited Brands, Bath and Body Works
08.2000 - 05.2008
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Ashtabula Vocational School
Jefferson, OH06-1985
Skills
- Team leadership and coaching
- Employee training
- Recruitment and hiring
- Team building and leadership
- Leadership development
- Employee scheduling
- Team development
- Payroll management
- Sales analysis
- Performance reviews
- Sales coaching
- Delegating work
- Partnership building
- Store operations
- Customer service management
- Team leadership
- Outstanding communication skills
Timeline
Store Manager
Limited Brands, Bath and Body Works
10.2020 - Current
Assistant Manager
Limited Brands, Bath and Body Works
06.2008 - 06.2020
Associate
Limited Brands, Bath and Body Works
08.2000 - 05.2008
High School Diploma -
Ashtabula Vocational School
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