Kelly Reynolds
Carrier Relations Supervisor
Flat Rock,MI
Summary
Results-driven Carrier Relations Supervisor with proven expertise in team management, carrier recruitment, and customer relationship management. Strong problem-solving abilities and effective communication skills contribute to enhanced operational efficiency.
Overview
34
34
years of professional experience
Work History
Carrier Relations Supervisor
United Road
Plymouth
05.2008 - Current
- Supervisor of the Carrier Relations Department, managing the Carrier Relations team and over 3,000 registered third-party car haulers.
- Knowledge of Microsoft Office, Microsoft Teams, Asana, Excel, OVISS, and MDA Driver App.
- Train and supervise employees.
- Recruit carriers to work with United Road.
- Source carrier base to meet the company’s current needs in transportation.
- Troubleshoot and communicate with carriers to update and maintain their account.
- Managed all aspects of customer service, including but not limited to registration, insurance renewals, driver app usage, and DOT safety tracking.
- Maximize office productivity through the proficient use of software applications.
Store Manager
Rose Market
Flat Rock
10.2005 - 05.2008
- Managed daily store operations and ensured smooth workflow among staff.
- Trained new employees on customer service standards and store policies.
- Oversaw inventory management and coordinated stock replenishment processes.
Substitute Teacher
Flat Rock, Gibraltar, and Woodhaven Schools
Flat Rock
08.2000 - 10.2005
- Delivered engaging lessons in various subjects across grade levels.
- Managed classroom behavior to maintain a positive learning environment.
- Adapted lesson plans based on student needs and learning styles.
Food Service Manager
Pipers Restaurant
Flat Rock, Michigan
08.1991 - 05.1998
- Supervised Kitchen Staff: interviewing, hiring, training, scheduling, and budgeting labor
- Oversaw training of more than 8 team members.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Tracked food production levels, meal counts.
Education
Bachelor of Science - Teaching
Eastern Michigan University
Ypsilanti, MI04-2001
Associate of Arts - Teaching
Henry Ford Community College
Dearborn, MI06-1998
Skills
- Customer relationship management
- Software application training
- Account troubleshooting
- Team building
- Carrier recruitment
- Problem solving
- Workflow coordination
- Performance evaluation
- Training and supervision
- Effective communication
- Safety compliance tracking
- Conflict resolution
- Process optimization
- Inventory management
Accomplishments
- Deans List at Eastern Michigan University 03/2001
Timeline
Carrier Relations Supervisor
United Road
05.2008 - Current
Store Manager
Rose Market
10.2005 - 05.2008
Substitute Teacher
Flat Rock, Gibraltar, and Woodhaven Schools
08.2000 - 10.2005
Food Service Manager
Pipers Restaurant
08.1991 - 05.1998
Bachelor of Science - Teaching
Eastern Michigan University
Associate of Arts - Teaching
Henry Ford Community College
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