Kelly Rice
Kennewick,WA
Summary
Dynamic Assistant Manager with a proven track record at Domino's Pizza, Taco John's, excelling in customer service and inventory management. Skilled in training teams to enhance productivity and maintain high standards during peak operations. Adept at handling transactions accurately while fostering a loyal clientele through exceptional interactions.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Dominoes Pizza
05.2021 - 09.2021
- Assisted in training new team members on operational procedures and customer service standards.
- Coordinated daily inventory management to ensure stock availability and minimize waste.
- Supported scheduling efforts to optimize staff coverage during peak hours and improve service efficiency.
- Implemented front-line feedback mechanisms to enhance customer satisfaction and address concerns promptly.
- Maintained high standards of customer service during high-volume, fast-paced operations.
Assistant Manager
Taco John's
09.2018 - 05.2021
- Direct sales floor activities ensuring excellence in customer service and resolving store level problems.
- Trained and managed new employees to achieve significant improvements in their productivity.
- Looked after the store maintenance, cleanliness of the store and maintained safety standards.
- Worked a flexible schedule in support of the store opening production and closing operations including work on week-ends and holidays.
Sandwich Artist/Customer Service Cashier
Sub Shop
01.2007 - 01.2018
- Prepared high-quality sandwiches using fresh ingredients and specific customer orders.
- Ensured cleanliness and organization of workstations to maintain food safety standards.
- Morning shift - stocked preparation area with meats, cheeses and toppings, baked bread and cookies for upcoming day and set up the register. Took deposits to the bank, when needed.
- Evening shift - prepped the store for the next work day by stocking meats, cheese and vegetable. Cleaned store and sanitized counter space, Cleaned bathrooms and swept/mopped floors prior to closing.
- Make sure all equipment was shut off and building was locked, upon leaving for the night shift.
- Main employment, I worked here off and on for 10 years.
Sales Manager/Customer Service Cashier
X-Spot
10.2015 - 08.2017
- Answered customers' questions, and provided information on procedures or policies.
- Ensured that each customer receives outstanding service by providing a friendly environment.
- Calculated total payments received during a time period, reconciled this with total sales.
- Inventory and Stocks- assisted in the completion of cycle stock counts, stock checks and external counts and ensured all stock movements were replaced, rotated and recorded.
Education
High School Diploma -
Eisenhower High School
Yakima, WA06-2002
Skills
- Maintained high standards of customer service during high-volume fast paced operations
- Handled currency and credit transactions quickly and accurately
- Follow procedures for safe food preparation, assembly and presentations
- Assist management with inventory control and stock ordering
- Build loyal clientele through friendly interactions and consistent appreciation
- Trained new employees to achieve significant improvements in their productivity as their team leader
Timeline
Assistant Manager
Dominoes Pizza
05.2021 - 09.2021
Assistant Manager
Taco John's
09.2018 - 05.2021
Sales Manager/Customer Service Cashier
X-Spot
10.2015 - 08.2017
Sandwich Artist/Customer Service Cashier
Sub Shop
01.2007 - 01.2018
High School Diploma -
Eisenhower High School