Kelly Richards

• Scheduled patient appointments.
• Managed multi-line phone calls, routed messages and requests to appropriate clinical staff.
• Answered phone calls, scheduling appointments, and handling patient inquiries.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Streamlined office communication by effectively coordinating between doctors and nurses.
• Updated patient demographics and encounter information in electronic health record systems.
• Maintained strict confidentiality of patient information, adhered to HIPAA regulations and medical office policies.

Telemetry, Observation and Heart Center Units Registered Staff Nurse