Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Richardson

Sales/Customer Service
Justin,TX

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Team Lead Food Service Dept.

Buc-ees
04.2021 - Current
    • First line of management. Responsible for overseeing up to 50 team members per shift in regards to training and compliance with company policies and procedures.
    • Ensure completion of daily and weekly reports.
    • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

REALTOR

Keller Williams Realty Plano
01.2012 - 11.2017
  • Worked closely in a liaison role between buyers and sellers, bridging communication, coordinating inspections, advising on current market conditions and educating on the buying/selling process.
  • Served as an “information resource” to clients, accompanying buyers during visits and inspections,, responding to inquiries, and explaining technicalities of purchase contracts, addendums, amendments, and leases
  • Closed ~20 sales each year, with 95% receiving an offer at or above asking price

President, V.P./Volunteers, V.P, /Ways and Means,

Harrington E.S, Carpenter M.S.
08.2001 - 05.2010
  • Pushed through annual objectives with the strategic management of PTA general assembly and PTA Executive Board meetings. Scope included planning, coordination, organization, financial responsibility, event planning, collaboration, and sales.

Education

Real Estate

Southwest College of Real Estate Lone Star College

Skills

  • Proficient in Mac and Windows operating systems
  • Results-focused real estate, property sales and leasing representative combining 20 years of management experience
  • Digital and social media marketing
  • Excellent Written and oral communication skills
  • Contract negotiation
  • Strong communicator skilled in building relationships with clients

Certification

Licensed, Real Estate Salesperson 1992-2018

Licensed, Real Estate Broker 1995-2010

Certified Negotiation Expert (CNE)

Certified Residential Listing Specialist (CRLS)

Food Handlers Certification

Forklift Certified

Timeline

Team Lead Food Service Dept.

Buc-ees
04.2021 - Current

REALTOR

Keller Williams Realty Plano
01.2012 - 11.2017

President, V.P./Volunteers, V.P, /Ways and Means,

Harrington E.S, Carpenter M.S.
08.2001 - 05.2010

Real Estate

Southwest College of Real Estate Lone Star College

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Kelly RichardsonSales/Customer Service