Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kelly Rill

Suppprts coordinator
Hanover ,PA

Summary

Dynamic Supports Coordinator with a proven track record at York County, excelling in project management and documentation. Expertly managed high-volume caseloads, enhancing client outcomes through effective collaboration and communication. Skilled in appointment scheduling and maintaining compliance, ensuring meticulous recordkeeping and fostering trust with clients.

Work History

Supports Coordinator

York County
  • Oversee high-volume caseloads, guaranteeing timely task completion.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.

Caseworker

Adams County CYF
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Established trusting relationships with clients, fostering open communication and rapport building.
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.

Secretary

RE Max
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Hostess

Hoss’s Restaurant
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Bachelors In Social Worker -

Shippensburg University of Pennsylvania
Shippensburg, PA

Skills

  • Appointment scheduling
  • Project management
  • Data entry
  • Documentation and recordkeeping

Timeline

Supports Coordinator

York County

Caseworker

Adams County CYF

Secretary

RE Max

Hostess

Hoss’s Restaurant

Bachelors In Social Worker -

Shippensburg University of Pennsylvania

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Kelly RillSuppprts coordinator