Kelly Robbins
Northfield,NH
Summary
Responsive team leader with a strong background combined with motivational and encouraging style. A talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive professional with effective communication skills and positive attitude.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
21
21
years of professional experience
Work History
Spa Front Desk Lead Associate
Cascade Spa
05.2024 - Current
- Supervised front desk operations to ensure efficient guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service excellence and operational procedures.
- Coordinated with spa management to optimize daily operations and improve service offerings.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
- Maintained accurate records of all transactions and facilitated prompt billing resolution when needed, ensuring financial accuracy and guest satisfaction.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Financial Specialist
New York Life
05.2023 - Current
- Supplying insurance purchasing advice to clients
- Providing good customer service to support and retain your client base
- Expanding your customer base
- Maintaining electronic and paper records
- Aiding clients with the claims process
- Recruiting new talent
Front Manager
Tilton House of Pizza
03.2005 - 06.2021
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Managed customer complaints and rectified issues to complete satisfaction.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Maintained important files, running reports, and delivering updates on occupancy and revenue. Maintained detailed and exact accounting records by overseeing documentation of sales, purchases, and requisitions.
Special Education Paraprofessional
SAU 18
01.2014 - 02.2016
- Maintained focused, inclusive, and supportive learning environments.
- Prepared visual aids, equipment and classroom displays to foster learning.
- Liaise with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Utilized curriculum with life-based approach.
Associate Teacher Special Education
Spaulding Youth Center
02.2011 - 12.2013
- Coordinated on a small committee to develop and instruct Positive Relationship in a Healing Environment; a required program for all new hires
- Educated emotionally and developmentally delayed students aged 5-10 yrs.
- Administrative Assistant Substitute for multi-line switchboard
- Directed and mentored fresh staff.
- Teamed with general education teachers to plan and implement curriculum, state and district-wide assessments.
- Employed innovative teaching technologies to meet learning goals and enhance student experience.
Education
Associate of Science - Criminal Justice
Hesser College
Concord, NH05-2007
Skills
- Work Planning and Prioritization
- Personnel Supervision
- Administrative Skills
- Public Relations
- Complaint Resolution
- Exceptional communication
- Billing management
- Staff scheduling
- Marketing
- Strong leadership
Timeline
Spa Front Desk Lead Associate
Cascade Spa
05.2024 - Current
Financial Specialist
New York Life
05.2023 - Current
Special Education Paraprofessional
SAU 18
01.2014 - 02.2016
Associate Teacher Special Education
Spaulding Youth Center
02.2011 - 12.2013
Front Manager
Tilton House of Pizza
03.2005 - 06.2021
Associate of Science - Criminal Justice
Hesser College
Activities and Honors
Rookie Leaderboard for Sales months: May, June, September, October of 2023 New York Life, Dean's List Fall 2004 through 2007 Hesser College Concord NH, Associate Teacher of the Year 2012 Spaulding Youth Center Northfield NH