Kelly Rogers
San Luis Obispo,United States
Summary
Motivated college student pursuing a degree in Agricultural Business. Effective communication, problem-solving, and time management skills. Dedicated to promoting safety measures and procedures. Experienced in sales and customer service as a Guest Service Agent in San Francisco, California. Proficient in Microsoft Excel through college-level coursework. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
6
6
years of professional experience
Work History
Office Administrative Assistant
Real Property Management Central Coast
San Luis Obispo, CA
06.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed research to collect and record industry data.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted clients in viewing properties, highlighting key features and benefits of each home.
- Volunteered to help with special projects of varying degrees of complexity
Guest Service Agent
Red and White Fleet
San Francisco, California
08.2022 - 01.2023
- Greeted guests upon arrival and offered assistance
- Assisted guests with check-ins, account inquiries, and any additional services needed
- Maintained consistent positive customer feedback
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- I demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously
- Used face to face interactions in order to sell tickets to customers
- Recommended service or amenities that guests may find useful
Summer Camp Counselor
The Ranch
Tiburon, California
06.2018 - 09.2018
- Worked with children of varying age, interest, skill, and developmental levels
- Led groups of children safely through variety of camp activities
- Organized and guided group activities by leading, coaching, and participating with campers
- Acted as positive role model and mentor to provide campers with guidance and promote healthy habits and attitudes
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments
- Participated in camper registration and check-in processes to collect all necessary camp information and paperwork
Education
Bachelor of Science - Agricultural Business
California Polytechnic State University San Luis Obispo
San Luis Obispo06-2025
Skills
- Database entry
- Verbal Communication
- Spreadsheet development
- Operations Management
- Telephone reception
- Database Maintenance
- Increasing efficiency and productivity
- Product Sales
Campus Involvement/Academic Achievemnts
- Member of Kappa Sigma Fraternity Nu Alpha Chapter
- Greek Life Volunteer service hours
- Deans list 3 consecutive quarters
Timeline
Office Administrative Assistant
Real Property Management Central Coast
06.2024 - Current
Guest Service Agent
Red and White Fleet
08.2022 - 01.2023
Summer Camp Counselor
The Ranch
06.2018 - 09.2018
Bachelor of Science - Agricultural Business
California Polytechnic State University San Luis Obispo
Similar Profiles
Parker LamourParker Lamour
Property Manager at Real Property Management Central CoastProperty Manager at Real Property Management Central Coast
Steven MuthSteven Muth
Maintenance Technician at Emerald Coast Realty, Central Oregon Coast Real EstateMaintenance Technician at Emerald Coast Realty, Central Oregon Coast Real Estate
Jaime MartinezJaime Martinez
Maintenance Technician at West Coast Property ManagementMaintenance Technician at West Coast Property Management