Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KELLY RONZIO

Amherst,MA

Summary

Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.

Overview

17
17
years of professional experience

Work History

Business Manager

Eco Stoneworks
04.2023 - Current
  • Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Cultivated a high-performance team through targeted recruitment efforts, training programs, and performance management systems.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Assisted with hiring process and training of new employees.

Sales Manager

Northern Marble &granite
07.2020 - 04.2023
  • Assisted in inventory management by tracking available materials, monitoring supply levels, maintaining an organized workspace conducive to efficient production workflows.
  • Communicated effectively with clients to understand their specific needs and preferences for customized granite installations.
  • Upheld a high standard of workmanship by consistently producing aesthetically pleasing results that exceeded client expectations.
  • Assisted the customer with right materials granite or quartz. schedule template and the installed.

Manager Owner

New Life Cleaning
05.2007 - 04.2016
  • Established strong working relationships with vendors and suppliers, negotiating favorable terms for cleaning materials and equipment purchases.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Maintained compliance with OSHA regulations through proper training, documentation, and adherence to safety protocols.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Basic Computer Skills - Microsoft, QuckBooks

Adult Learning Center
Nashua, NH
01.2020

High School Diploma -

PARALELO HIGH SCHOOL
BRASIL
12.1996

Skills

  • Salesforce Management
  • Schedule Preparation
  • Staff Management
  • Verbal and written communication
  • Customer Relationship Management
  • Task Delegation
  • Purchase Order Management
  • Payroll
  • Invoicing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Business Manager

Eco Stoneworks
04.2023 - Current

Sales Manager

Northern Marble &granite
07.2020 - 04.2023

Manager Owner

New Life Cleaning
05.2007 - 04.2016

Basic Computer Skills - Microsoft, QuckBooks

Adult Learning Center

High School Diploma -

PARALELO HIGH SCHOOL

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KELLY RONZIO