Kelly Rudd
Cocoa,FL
Summary
Dynamic manager with a proven track record at Highway Petro 524 BP, excelling in customer service and team leadership. Enhanced profitability through effective budget control and staff training, while optimizing operations to improve service efficiency. Skilled in decision-making and complex problem-solving, fostering a collaborative work environment that drives success.
Overview
12
12
years of professional experience
Work History
Manager
Highway Petro 524 BP
Cocoa, FL
03.2020 - Current
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Enhanced customer satisfaction by implementing efficient service protocols and staff training.
- Maintained accurate financial records, enabling timely reporting and informed decisionmaking.
- Collaborated with vendors to negotiate better pricing, resulting in increased profit margins.
- Optimized employee scheduling, balancing workload while maintaining excellent service levels.
- Controlled costs to keep business operating within budget and increase profits.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Waitress /Bartender
Gold Fingers Inc
Homestead
03.2017 - 01.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Assistant Coordinator
Federal Assist
Doral, FL
03.2013 - 01.2017
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Conducted regular audits of dispatcher logs to ensure accuracy, accountability, and adherence to company standards.
- Developed strong working relationships with local emergency services to ensure smooth coordination during critical events.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Resolved conflicts between service providers or customers in a diplomatic manner to maintain positive relationships.
Education
Clewiston High School
Clewiston, FL06.2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Documentation and reporting
- Shift scheduling
- Sales management
- Budget control
- Expense tracking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Highway Petro 524 BP
03.2020 - Current
Waitress /Bartender
Gold Fingers Inc
03.2017 - 01.2019
Assistant Coordinator
Federal Assist
03.2013 - 01.2017
Clewiston High School