Kelly Russ
Middletown,Pennsylvania
Summary
Detail-oriented team player with strong organizational skills. Team player that treats everyone with respect and consideration.
Overview
30
30
years of professional experience
Work History
Patient Account Associate
PennState Health Hershey Medical Center
Hershey, PA
04.2001 - Current
- Resolving billing issues with insurances
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Claims Processor
Highmark Blue Cross Blue Shield
Camp Hill, PA
10.1993 - 03.2001
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reduced claim processing time for faster customer service and improved satisfaction.
- Processed claims in a timely manner
Education
High School Diploma -
Middletown Area High School
Middletown, PA06.1986
Skills
- Management support when asked for assistance
- Capable of working independently
Timeline
Patient Account Associate
PennState Health Hershey Medical Center
04.2001 - Current
Claims Processor
Highmark Blue Cross Blue Shield
10.1993 - 03.2001
High School Diploma -
Middletown Area High School