Walker Staunton II
Raleigh,NC
Summary
Dynamic Patient Account Associate with a proven track record at Duke Executive Health Clinic, excelling in revenue management and relationship building. Demonstrated adaptability and effective communication skills while securing partnerships and enhancing patient experiences. Proficient in collections and scheduling, consistently delivering exceptional service to high-value clients.
Overview
2
2
years of professional experience
Work History
Patient Account Associate
Duke Executive Health Clinic
11.2024 - Current
- Worked with patients and physicians, oversaw revenue management, and facilitated outreach to companies, helping drive business.
- Secured patient relationships with high-value clients in collaboration with program managers.
- Proved track record of managing, maintaining and developing relationships with strategic companies in an effort to generate new partnerships with various companies.
- Coordinated both new and existing patients appointments and certain travel accommodations.
Patient Service Associate
Duke Health Primary Care
12.2023 - 11.2024
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
Patient Service Associate
Duke Health Urgent Care
05.2023 - 12.2023
- Answered incoming calls, scheduled appointments and filed medical records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
Education
Associate of Science - Software Engineering
Durham Technical Community College
Durham, NC05-2027
High School Diploma -
Sanderson High School
Raleigh, NC06-2011
Skills
- EPIC software
- Correspondence management
- Organization skills
- Problem-solving
- Recordkeeping proficiency
- Adaptability
- Effective communication
- Scheduling
- Multitasking
- Teamwork and collaboration
- Administrative tasks
Timeline
Patient Account Associate
Duke Executive Health Clinic
11.2024 - Current
Patient Service Associate
Duke Health Primary Care
12.2023 - 11.2024
Patient Service Associate
Duke Health Urgent Care
05.2023 - 12.2023
Associate of Science - Software Engineering
Durham Technical Community College
High School Diploma -
Sanderson High School
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