Navjeet Johal
Roseville,CA
Summary
Compassionate Patient Access Representative with mote than 12 years of healthcare industry experience and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Seeking a position where I can use my expertise in medical insurance and customer service.
Overview
13
13
years of professional experience
Work History
Patient Access Associate
Sutter Health/R1 Contractor
01.2018 - Current
- Reduce errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Participate in cross-training initiatives, enhancing the team''s ability to provide comprehensive support across various departments within patient access center.
- Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Pre-Register patients, verify insurance benefits and run estimates for Radiology, Infusions, and Pediatrics.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Accounts Receivable Coordinator
Pooni Transport
08.2015 - Current
- Expedite payment collection with timely submission of invoices and proactive communication with clients.
- Reduce outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
Financial Clearance Representative
Sutter Health
09.2013 - 05.2015
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Ran estimates for various service lines, ran logs for Hospitals,and coordinated medical insurance authorization process.
Business Office Specialist
Bristol Hospice
07.2011 - 08.2013
- Managed weekly Interdisciplinary meetings and ensured admission paperwork gets entered in system correctly.
- Accurately submitted employee payroll data, including timesheet information, as per payroll process.
- Answered telephone lines promptly and handled patient inquiries and suggestions courteously and professionally.
Education
Clinical Medical Assistant Certificate -
Boston Reed College
Roseville, CA04.2013
Associate of Applied Science - Business Administration
Heald College
Roseville, CA07.2009
Diploma in Medical Billing And Coding -
National Career Education
Citrus Heights, CA02.2007
Skills
- HIPAA Compliance
- Claims Processing
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Payment Processing
- Medical terminology knowledge
- Customer Service
- Multitasking and Organization
- Quality Assurance
- Punctual and Hardworking
- Calm and Effective Under Pressure
- Insurance Authorizations
- 50 WPM Typing Speed
- Microsoft word,excel and outlook
- Epic software
- Punjabi and Hindi Fluency
Timeline
Patient Access Associate
Sutter Health/R1 Contractor
01.2018 - Current
Accounts Receivable Coordinator
Pooni Transport
08.2015 - Current
Financial Clearance Representative
Sutter Health
09.2013 - 05.2015
Business Office Specialist
Bristol Hospice
07.2011 - 08.2013
Clinical Medical Assistant Certificate -
Boston Reed College
Associate of Applied Science - Business Administration
Heald College
Diploma in Medical Billing And Coding -
National Career Education
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