Hi, I’m
Adrienne Brown
Belle Chasse,LA
Summary
Dynamic patient support professional with a proven track record of patient satisfaction at Children's Hospital New Orleans, adept in HIPAA Compliance and excelling in customer service. Spearheaded service improvements, significantly enhancing patient satisfaction. Skilled in Epic, problem-solving, effectively streamlined workflow by ensuring confidentiality and regulatory compliance. Demonstrates leadership in high-pressure situations, fostering team support and patient care excellence while serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
11
years of professional experience
Work History
Children's Hospital New Orleans
Patient Access Associate
08.2020 - Current
Job overview
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Resolved customer complaints using established follow-up procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Scheduled and coordinated complex surgeries with multiple service lines.
- Verified patient insurance eligibility and entered patient information into EMR.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Coordinated multiple Covid-19 vaccination drives during pandemic for over 300 people.
- Coordinated interviews for ThriveKids candidates with department director and CFO.
- Secured contracts for ThiveKids and partnered schools.
St. Anthony School - Gretna
Technology Integration Specialist
08.2018 - 08.2020
Job overview
- Designed course materials and supported implementation of blended learning models.
- Targeted diverse learning modalities in development of new course content and training programs.
- Collaborated with administrators to determine course objectives.
- Effectively implemented best training practices and learning principles in planning and creation of instructional materials.
- Researched and incorporated student learning data into standard curriculum for, English, Reading, and Mathematics.
- Reached out to vendors to evaluate available curriculums and associated materials.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Jefferson Parish Public Schools
Preschool Assistant Teacher
09.2013 - 08.2018
Job overview
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Organized snack time and nap hours.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Established positive relationships with students and families.
- Encouraged use of technology to support student learning.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Modeled positive behavior and communication skills for students.
- Incorporated music, art and literature into curriculum.
- Guided students to develop social, emotional and physical skills.
- Developed and implemented behavior management plans.
- Organized and supervised large and small group activities.
- Monitored classroom to verify safe and secure environment.
- Implemented PBIS reward system in classroom to promote and praise positive social behaviors.
Education
American InterContinental UniversitySchaumburg, IL
Associate of Arts from Business Administration
Skills
- Insurance Verification
- HIPAA Compliance
- Data entry proficiency
- Workflow Optimization
- Problem-Solving
- Epic EMR
- Regulatory Compliance
- Customer Service
- Chart pulling
- Appointment Scheduling
- Document filing
Accomplishments
- Participated in think tank to develop best practices for preventing surgery cancellations.
- Used Microsoft Excel to develop tracking system for cancelled surgeries, streamlining the rescheduling process.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Coordinated and scheduled over 500+ dental procedures with appropriate medical clearances and recommendations.
- Collaborated with multiple community dental providers and managed their surgery schedules.
Availability
See my work availability
Not Available
Available
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tuesday
wednesday
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friday
saturday
sunday
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Timeline
Patient Access Associate
Children's Hospital New Orleans
08.2020 - Current
Technology Integration Specialist
St. Anthony School - Gretna
08.2018 - 08.2020
Preschool Assistant Teacher
Jefferson Parish Public Schools
09.2013 - 08.2018
American InterContinental University
Associate of Arts from Business Administration
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