Karina Wells
Sardis,TN
Summary
Dynamic Patient Access Associate with a proven track record at Henderson County Community Hospital, excelling in insurance verification and appointment scheduling. Recognized for enhancing patient experience through exceptional customer service and attention to detail, contributing to increased hospital revenue by ensuring accurate payment processing and seamless patient admissions.
Overview
11
11
years of professional experience
Work History
Patient Access Associate
Henderson County Community Hospital
Lexington, TN
03.2024 - 03.2025
- Greet patients when they come in, take payment, check insurance, check patients in, answer phones
- Overall do the best I can to answer any questions the patients has about their insurance, bills, or about upcoming appointments
- Ensured seamless coordination of patient appointments, admissions, and discharges through effective communication with various departments and medical professionals.
- Contributed to increased hospital revenue by diligently verifying insurance coverage and obtaining necessary preauthorizations.
Sale Associate
Russell Cellular Verizon Wireless Retailer
Lexington, TN
10.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Beauty Advisor
Sally Beauty
Lexington, TN
08.2023 - 10.2023
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Assembly Line Worker
Volvo Penta
Lexington, TN
08.2022 - 05.2023
- I worked as an assembler on the production line
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Followed protocols to enhance protection and maintain safe work environment.
- Boxed, labeled, and transported items to support assembly operations.
- Followed outlined specifications to implement assembly plans.
- Completed daily inspection of machines and equipment.
- Generated and maintained accurate production records.
Team Member
Tractor Supply
Lexington, TN
10.2020 - 09.2021
- I done a little bit of everything
- From working the cash register, looking people up in the loyalty program, to answering the phones, greeting customers
- Helping customers find what they was looking for
- To putting stock up
Teller 2
First Bank
Lexington, TN
06.2017 - 06.2019
- I answered phones, greeted customers when they came in the door
- Pulled customers accounts up, would check their balance for them and whatever else they needed me to check into for them
- Also I was a head teller at the East Gate location, I had to open the bank count the vault and do my daily duties, and also recount the fault at closing!
Cashier/Stocker
FoodLand
Scotts Hill, TN
08.2014 - 06.2017
- I worked as a cashier but I also helped put freight up
- I greeted customers as they came in the door and helped them with their groceries
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Jacks Creek Christian School
Jacks Creek, TN05.2016
Skills
- Patient registration
- Insurance verification
- Appointment scheduling
- Medical billing
- Customer service
- Cash handling
- Attention to detail
- Payment processing
- Friendly and outgoing
- Money handling
- Registration and admissions
- Policy understanding
- Teamwork
- Multitasking
- Insurance verifying
Timeline
Patient Access Associate
Henderson County Community Hospital
03.2024 - 03.2025
Sale Associate
Russell Cellular Verizon Wireless Retailer
10.2023 - 01.2024
Beauty Advisor
Sally Beauty
08.2023 - 10.2023
Assembly Line Worker
Volvo Penta
08.2022 - 05.2023
Team Member
Tractor Supply
10.2020 - 09.2021
Teller 2
First Bank
06.2017 - 06.2019
Cashier/Stocker
FoodLand
08.2014 - 06.2017
Jacks Creek Christian School