Felicia Flores
Austin,TX
Summary
Dedicated Patient Access Associate skilled in patient registration, insurance verification, and payment processing, committed to maintaining patient confidentiality and enhancing customer satisfaction.
Overview
18
18
years of professional experience
Work History
Patient Access Associate
R1 RCM
Austin, TX
10.2022 - Current
- Facilitated patient check-in and registration processes efficiently.
- Utilized electronic health record systems to update patient information accurately.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
Head Cashier
Callahan’s General Store
Austin , TX
11.2007 - 10.2022
- Resolved customer inquiries and complaints with professionalism and patience.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Supervised daily cash operations, including opening and closing procedures, cash drawer management, and deposits.
- Answered phone calls to assist customers with questions and orders.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Inspected delivered items for damage or defects; returned unacceptable items to vendor immediately.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier Team Lead
Dairy Queen Grill & Chill
Austin , TX
10.2020 - 08.2021
- Maintained cleanliness and organization of the front area during busy hours.
- Performed daily opening and closing procedures for the register area.
- Developed strong working relationships with team members to foster collaboration.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Education
Dental Assistant -
Everest Institute
Austin, TX04.2009
GED -
American Youthworks
Austin, TX01.2007
Skills
- Patient registration
- Health insurance knowledge
- Intake assessment
- Insurance verification
- Customer relationship management
- Problem solving
- Payment processing
- Patient confidentiality
Accomplishments
Bee Award
Timeline
Patient Access Associate
R1 RCM
10.2022 - Current
Cashier Team Lead
Dairy Queen Grill & Chill
10.2020 - 08.2021
Head Cashier
Callahan’s General Store
11.2007 - 10.2022
Dental Assistant -
Everest Institute
GED -
American Youthworks