Kelly Salt
Dallas,TX
Summary
Highly motivated, experienced, and goal-oriented individual with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. As well as, organized and dependable candidate successful at managing multiple priorities with a positive attitude, and willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Assistant Studio Manager
Orangetheory Fitness
05.2024 - Current
- Enhanced studio efficiency by streamlining administrative processes and implementing organizational systems.
- Coordinated schedules for instructors and staff, ensuring smooth daily operations and minimizing scheduling conflicts.
- Managed inventory and supplies, keeping track of stock levels to avoid shortages or overstocking.
- Liaised with external vendors for various services needed at the studio like repairs or specialized instruction sessions improving overall quality standards.
- Assisted in the creation of promotional materials for special offers and events, effectively driving increased client participation and revenue generation.
- Collaborated with Studio Manager to develop strategic plans for business growth, contributing to improved financial performance.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Recruited, trained, and developed high-performing and customer-focused team from scratch.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Sales Associate
OrangeTheory Fitness
11.2022 - 05.2024
- Responsible for meeting and exceeding all key performance sales indicators for fitness studio, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels
- Maintain accurate records using established OTF sales systems
- Managed over 40 telephone inquiries/calls per day; follow up calls/customer care calls
- Managing, meeting and exceeding rigorous sales quota's every month
- Generate new leads by creating professional relationships within OTF community, business to business networking, and community outreach
- Going above and beyond for clients' as it relates to member experience; ensuring that members and potential members have positive and lasting experience
- Presented professional image consistent with company's brand values.
- Developed, maintained and utilized diverse client base.
Server
Chuy's Tex-Mex
10.2018 - 08.2021
- Help customers select food and beverages by presenting menu, suggesting courses, explaining specialties, and answering food preparation questions
- Obtain revenues by totaling charges; issuing bill; accepting payment; returning change or credit card and signature slip to customers
- Promptly address customer service issues and refer customers to management when necessary
Sales Associate
American Eagle Outfitters
11.2017 - 10.2018
- Provide advice and necessary service to people of all ages
- Utilized selling strategies to meet customer needs and increase store revenue
- Responsible to meet all sales goals for the day/week/month
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
BBA - Finance
University of Cincinnati, Carl H. Lindner College of Business
Cincinnati, OH08.2023
Skills
- Technology: Proficient in Microsoft Word, Excel, PowerPoint, Access, Teams, Zoom
- Exceptional interpersonal/customer service skills, as well as excellent problem-solving, time management, and communication skills
- Compelling leadership skills
- Product Promotion
- Sales Expertise
- Operations management
- Relationship building
- Call center experience
- Verbal and written communication
- Strategic planning
- Customer relationship management (CRM)
- Sales techniques
- Key performance indicators
Timeline
Assistant Studio Manager
Orangetheory Fitness
05.2024 - Current
Sales Associate
OrangeTheory Fitness
11.2022 - 05.2024
Server
Chuy's Tex-Mex
10.2018 - 08.2021
Sales Associate
American Eagle Outfitters
11.2017 - 10.2018
BBA - Finance
University of Cincinnati, Carl H. Lindner College of Business
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