Kelly Sampsell
Canton,GA
Summary
Results-driven Quality Coordinator with expertise in quality management systems and audit compliance. Proven ability to enhance patient satisfaction and streamline operations through effective training and continuous improvement initiatives.
Overview
27
27
years of professional experience
Work History
Quality Coordinator/Regional Quality Leader
Marietta Surgical Center/Surgical Care Affiliates (SCA)
Marietta, GA
12.2019 - Current
- Led quality assurance initiatives to enhance patient safety and satisfaction standards.
- Developed and implemented process improvement strategies, resulting in streamlined operational workflows.
- Conducted regular audits and compliance checks to ensure adherence to regulatory requirements.
- Trained and mentored staff on quality control procedures, fostering a culture of continuous improvement.
- Analyzed quality metrics to identify trends and implement corrective actions as needed.
- Facilitated root cause analysis for incidents, driving solutions that improved overall service delivery.
- Managed quality improvement projects from inception through execution, ensuring alignment with organizational goals.
- Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement those changes.
- Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations.
- Reduced non-conformances with thorough root cause analysis and effective corrective actions.
- Developed and implemented quality assurance protocols to enhance surgical outcomes.
- Conducted regular audits to ensure compliance with healthcare regulations and standards.
Staff Nurse, Operating Room
Northwest ENT Surgery Center
Woodstock, GA
05.2012 - 12.2019
- Conducted patient assessments and evaluations, ensuring the delivery of high-quality nursing care consistently.
- Facilitated effective communication between patients and families regarding treatment plans and discharge instructions.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Mentored new nursing staff, supporting their professional growth and development.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Collaborated with surgical teams to ensure optimal patient safety and care during procedures.
- Monitored patients' vital signs and responded to any changes in condition promptly.
Operating Room Staff Registered Nurse
Piedmont Atlanta Hospital
Atlanta, GA
11.2012 - 05.2013
- Led initiatives to streamline workflow in the operating room, enhancing efficiency and reducing turnaround times.
- Mentored junior nursing staff on best practices in surgical nursing and emergency response techniques.
- Implemented quality improvement measures that enhanced patient safety and satisfaction scores within the department.
- Coordinated with interdisciplinary teams to develop patient-centered care plans tailored to individual needs during surgeries.
Operating Room Staff Registered Nurse
Marietta Surgical Center
Marietta, GA
05.2002 - 11.2012
- Provided direct patient care during surgical procedures, ensuring adherence to safety protocols and standards.
- Collaborated with surgical teams to prepare operating rooms, maintaining sterile environments and equipment readiness.
- Monitored patients' vital signs continuously throughout procedures, promptly addressing any changes or concerns.
- Assisted in educating patients and families on post-operative care and recovery processes for optimal outcomes.
Operating Room Registered Nurse
Cartersville Medical Center
Cartersville, GA
05.1999 - 2002
- Adapted quickly to changing situations in the operating room, utilizing problem-solving skills under pressure.
- Assisted physicians in operating room by providing necessary supplies and equipment.
- Prepped operating rooms to comply with environmental asepsis standards.
- Provided direct support to surgical team during procedures.
- Provided high-quality care for diverse patient populations, addressing individual needs and concerns.
- Enhanced patient safety by implementing strict adherence to surgical protocols and guidelines.
Education
Bachelor of Science - RN-BSN
Galen College of Nursing
Louisville07-2026
Associate of Science - Nursing
Georgia Highlands College
Rome, GA05-1999
Skills
- Preventive actions
- Training and development
- Change control procedures
- Customer satisfaction
- Corrective actions
- Quality training
- Visual inspections
- Quality management systems
- Quality control analysis
- Audit compliance
- Quality improvements implementation
- Employee training
- Team collaboration
Timeline
Quality Coordinator/Regional Quality Leader
Marietta Surgical Center/Surgical Care Affiliates (SCA)
12.2019 - Current
Operating Room Staff Registered Nurse
Piedmont Atlanta Hospital
11.2012 - 05.2013
Staff Nurse, Operating Room
Northwest ENT Surgery Center
05.2012 - 12.2019
Operating Room Staff Registered Nurse
Marietta Surgical Center
05.2002 - 11.2012
Operating Room Registered Nurse
Cartersville Medical Center
05.1999 - 2002
Bachelor of Science - RN-BSN
Galen College of Nursing
Associate of Science - Nursing
Georgia Highlands College