Kelly Sanchez
Easton,PA
Summary
Dedicated and compassionate professional with diverse experience in customer service, mental health support, and healthcare environments. Adept at working in fast-paced, high-volume settings and providing exceptional service to meet the needs of individuals. Skilled in managing transactions, training new employees, and delivering patient-centered care. Proficient in HIPAA compliance, inventory management, and supporting individuals with varying needs, from mental health challenges to elderly care. Bilingual in English and Spanish, with strong organizational and communication skills that ensure effective collaboration and service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/Bartender
Buffalo Wild Wings
08.2024 - Current
- Operate POS system to efficiently manage orders and transactions
- Deliver exceptional customer service in a high-volume, fast-paced setting
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Mental Health Technician
KidsPeace
11.2023 - Current
- Assist individuals with mental health challenges in daily living activities and therapeutic interventions
- Monitor patient progress, ensuring a safe and supportive environment
- Maintain accurate documentation and patient records in compliance with HIPAA regulations
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Training Ambassador
Amazon Warehouse
04.2021 - 10.2023
- Trained new hires on safety protocols, operational procedures, and equipment handling
- Conducted inventory management and quality checks to ensure operational efficiency
- Developed and delivered training materials to improve onboarding and skill acquisition
Customer Service Representative
Dental Health Associate
09.2016 - 08.2017
- Assisted patients with scheduling dental appointments and provided excellent customer service
- Adhered to HIPAA guidelines in handling patient information and documentation
- Utilized Microsoft Word to accurately record patient data and appointment details
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Personal Care Assistant
Country Meadows Retirement Communities
03.2014 - 08.2016
- Assisted elderly residents with daily living activities, including mobility support and medication administration
- Provided emotional support and companionship, creating a warm and caring environment
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored and assisted residents through individual service plans.
Education
High School Diploma -
Easton Area High School
Easton06-2014
Skills
- Strong Work Ethic
- Exceptional customer service
- Mentoring abilities
- Guest Engagement
- Safe Food Handling
- Point of Sale (POS) system operations
- De-Escalation Techniques
- Behavior Management
- Suicide Prevention
- Crisis Intervention
- Bilingual in Spanish and English
- HIPAA
Certification
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- Forklift Certification
- RAMP Certification
- Personal Care Aide Certification (PCA)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/Bartender
Buffalo Wild Wings
08.2024 - Current
Mental Health Technician
KidsPeace
11.2023 - Current
Training Ambassador
Amazon Warehouse
04.2021 - 10.2023
Customer Service Representative
Dental Health Associate
09.2016 - 08.2017
Personal Care Assistant
Country Meadows Retirement Communities
03.2014 - 08.2016
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- Forklift Certification
- RAMP Certification
- Personal Care Aide Certification (PCA)
High School Diploma -
Easton Area High School
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