Kelly Sandmann
Princeton,MN
Summary
Accomplished Dispatch Supervisor with over 9 years of leadership experience at Anoka County Emergency Communications Center, adept in critical decision-making and team leadership. Proficient in NCIC database management, emergency center polices, and assisting in maintaining 911 center operational efficiency. Proven track record in fostering a positive work environment and improvement to overall team performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
Anoka County Emergency Communications Center
03.2005 - Current
- Supervised team of 8-12 employees and provided assistance during critical incidents when needed.
- Verified data channel entries, ensuring the correct information was entered into the NCIC/CJIS systems.
- Created a positive work environment while monitoring the floor for any toxic or bullying type behaviors.
- Monitored floor activity for any mistakes or errors that could be quickly corrected.
- Maintaining a general room awareness to insure the Team runs smoothly through varying levels of activity an high intensity situations.
- Managed any last minute scheduling needs by fielding sick calls and activating the On-Call dispatcher when applicable.
- Supervisor for a total of 9 years
- Night Shift Supervisor for 5 years
- Day Shift Supervisor for 3+ years
- Records Lead for 1 year
- 911 Audio Request Lead for 2 years
- Quality Assurance Lead for 2 years
- Training Supervisor for 3 years
- National Weather Service Responsibilities for 2 years
- Chaired Radio User's Committee for 2 years
Sales Associate
Motherhood Maternity
01.2005 - 03.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled all sales transactions efficiently while adhering to company policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Receptionist Clerk
Elk River Tire And Auto
06.2002 - 03.2005
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
Campus Security Dispatcher
Minnesota State University Moorhead
08.2000 - 12.2004
- Maintained radio communications and activity logs for on-duty Campus Security Officers
- Monitored the Fire Alarm System for the entire Campus
- Communicated as the central answering point for the Campus Information telephone line and the Campus Emergency telephone line
- Acted as a liaison between Campus Security staff and the Moorhead Police Department
Intern
Medtronic's, Inc.
06.2002 - 08.2002
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry.
- Collected, arranged, and input information into database system.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor of Science - Art Education
Minnesota State University - Moorhead
12.2004
High School Diploma -
Blaine High School
Blaine06.2000
Skills
- Call prioritization
- Public safety knowledge
- Policy Enforcement
- Emergency protocols
- Incident Command System
- Geographic Awareness
- Radio Communications
- Critical Decision-Making
- Call Center Operations
- Prioritizing Situations
- Critical Thinking
- Team Leadership
- Active Listening
- Decision-Making
- Computer-aided dispatching
- NCIC Database
Certification
- NENA ENP - Emergency Number Professional Certification
Timeline
Dispatch Supervisor
Anoka County Emergency Communications Center
03.2005 - Current
Sales Associate
Motherhood Maternity
01.2005 - 03.2005
Receptionist Clerk
Elk River Tire And Auto
06.2002 - 03.2005
Intern
Medtronic's, Inc.
06.2002 - 08.2002
Campus Security Dispatcher
Minnesota State University Moorhead
08.2000 - 12.2004
Bachelor of Science - Art Education
Minnesota State University - Moorhead
High School Diploma -
Blaine High School
- NENA ENP - Emergency Number Professional Certification
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