Kelly Schimke
Manager of Account Management
AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Skills
- Strategic Account Development
- Client Presentations
- Solution Selling
- Executive Relationship Management
- Coaching and Mentoring
- Salesforce, Word, PowerPoint, Microsoft Outlook and Excel Skills
- Negotiation Skills
- Consultative Problem Solving
- Network Development
- Revenue Generation
- Project Management
- B2B Business Development and Sales
Work History
Manager of Account Management
Travel Incorporated
Duluth, GA
06.2021 - 03.2022
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Mined and analyzed data from company databases to drive optimization and improvement of value proposition, product development, marketing techniques and business strategies.
- Managed book of business worth over $350 million in business travel.
- Advocated on behalf of client stakeholders to make changes and introduce initiatives to achieve superior account performance.
- Identified new business opportunities from existing accounts.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recommended brand products to customers, highlighted benefits and redirected objections to secure more than $150,000 in new sales for 2021.
Supervisor of Account Management
Travel Incorporated
Duluth, Georgia
01.2020 - 06.2021
- Monitored employee performance and provided coaching and constructive guidance to address any areas of concern.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Led projects and analyzed data to identify opportunities for improvement
Account Manager
Travel Incorporated
Duluth, GA
01.2019 - 12.2019
- Grew client penetration and sales figures by leveraging vendor relationships and personally overseeing negotiations resulting in 30% revenue increase across book of business.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Prepared sales presentations for clients showing success and cost avoidance for their travel programs.
Account Manager
Enterprise Holdings
Atlanta, Georgia
02.2016 - 01.2019
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with 85% success rate.
- Built strong client relationships and provided high value-adding services, resulting in 15% company market share increase.
- Worked inactive accounts and dormant leads to increase profits.
- Negotiated and prepared sales contracts for new and existing customers.
- Contacted customers to set up meetings, check on needs and propose additional offerings.
Account Coordinator
Enterprise Holdings
Atlanta, Georgia
12.2014 - 01.2016
- Managed contract with personal portfolio of $9 million+ annually.
- Establish and developed new account contacts resulting in 25% growth annually.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Contacted customers as soon as issues arose to immediately find resolution before problems escalated.
- Asked appropriate open-ended questions to discover customers' needs and requirements..
Assistant Branch Manager
Enterprise Holdings
Atlanta, Georgia
06.2014 - 12.2014
- Developed sales strategy to meet established sales objectives.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Managed branch size of over $2 million and team of 6 full and part-time employees
Management Trainee
Enterprise Holdings
Atlanta, Georgia
12.2013 - 06.2014
- Explained services and products to customers in friendly and engaging way
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts
- Reviewed financial accounts for accuracy and resolved discrepancies
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Ranked "Top Management Trainee" 4 out of 6 months.
- Attended "Top Performers Club" 5 out of 6 months.
Special Events Coordinator
Children's Healthcare of Atlanta
Atlanta, Georgia
04.2013 - 07.2013
- Worked with Executive Director in planning and designing of Annual Awards Breakfast conference with over 300 participants from corporate, governmental,and philanthropic community.
- Planned and executed summer safety program reaching over 500 children, ages five to fourteen, in Gwinnett County.
- Responsible for $45k sponsorship goal, $125k in grants, and additional in-kind donations to help with program expenses.
- Supported Chief Operating Officer with daily operational functions.
Adminstrative Assistant
Pediatria Healthcare For Kids
Norcross, GA
06.2006 - 08.2010
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Organized weekly staff meetings and logged minutes for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Education
Bachelor of Science - Health Education, Community Health
Georgia College And State University
Milledgeville, GA05.2013
Timeline
Manager of Account Management
Travel Incorporated
06.2021 - 03.2022
Supervisor of Account Management
Travel Incorporated
01.2020 - 06.2021
Account Manager
Travel Incorporated
01.2019 - 12.2019
Account Manager
Enterprise Holdings
02.2016 - 01.2019
Account Coordinator
Enterprise Holdings
12.2014 - 01.2016
Assistant Branch Manager
Enterprise Holdings
06.2014 - 12.2014
Management Trainee
Enterprise Holdings
12.2013 - 06.2014
Special Events Coordinator
Children's Healthcare of Atlanta
04.2013 - 07.2013
Adminstrative Assistant
Pediatria Healthcare For Kids
06.2006 - 08.2010
Bachelor of Science - Health Education, Community Health
Georgia College And State University