Open To Work
Hi, I’m
KELLY SCHMIDT
Crest Hill,IL
Work Preference
Summary
Motivated Optician with extensive experience in optical component fitting and patient education. Proven ability to collaborate with technical teams to enhance operational performance and customer satisfaction. Committed to continuous learning and professional development through constructive feedback and new challenges.
Overview
20
years of professional experience
1
Certification
Work History
MyeyedrJoliet, IL
Dispensing Optician lead
01.2018 - Current
Job overview
- Provided expert fitting of eyewear to ensure comfort and optimal vision.
- Guided clients in frame selection and detailed lens options to meet individual vision needs.
- Collaborated with optometrists to interpret prescriptions accurately for patients.
- Educated patients on lens options and eyewear care to enhance long-term satisfaction.
- Managed inventory levels for frames and lenses to support daily operations.
- Trained new staff on dispensing procedures and customer service standards.
- Maintained a clean and organized dispensing area to enhance customer experience.
- Addressed customer inquiries and concerns promptly to foster positive service experiences.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Ensured compliance with applicable state laws regarding the sale and dispensing of optical products.
- Took specific facial measurements, including optical centers of eyes, pupillary distance, and temple length.
- Used hands, heat, and tools to bend and shape frames to fit customer's face.
Joliet Eye CareJoliet, IL
Office Manager
07.2015 - 09.2017
Job overview
- Managed and coordinated office operations for a staff of 10, implementing strategies and training to enhance team performance.
- Oversaw daily office operations, ensuring efficient workflow and timely completion of tasks.
- Coached new hires on company processes, fostering a knowledgeable team and optimizing production.
- Coordinated patient scheduling and ensured timely appointment management.
- Engaged with customers to understand and address their specific needs.
- Reviewed profit and loss statements to monitor financial performance.
- Managed office inventory and placed new supply orders.
Reiff Eye CenterElgin, IL
Office Manager
06.2012 - 06.2016
Job overview
- Took patients' medical histories, performed vision and diagnostic testing, and assisted doctors with procedures.
- Prepared exam rooms for diabetic eye exams and glaucoma assessments, conducting tests for macular degeneration management.
- Coordinated patient scheduling and managed appointments to optimize office workflow.
Eye Boutique
Office Manager
08.2008 - 03.2012
Job overview
- Managed daily office operations to streamline workflow and enhance overall productivity.
- Coordinated patient scheduling to optimize appointment management and reduce wait times.
- Handled billing inquiries and processed insurance claims efficiently.
- Developed and implemented office policies to ensure compliance and enhance operational efficiency.
- Managed office inventory and placed new supply orders.
Education
HOFFMAN ESTATES HIGH SCHOOLHoffman Estates, IL
High School Diploma
University Overview
Elgin Community CollegeElgin, IL
Associate from Business
University Overview
Skills
- Optometric analysis
- Visual acuity assessment
- Medical Terminology
- EMR Systems
- Office administration
- Client engagement
- Lens customization techniques
- Contact lens fittings
- Medical Coding
- Regulatory compliance
- Inventory management
- Frame adjustment techniques
Certification
- CareCredit Certified, 6
- Business Planning Sales, 10+
- Microsoft Excel
- Microsoft Office
- Receptionist Scheduling, 10+
- Filing Billing, 10+
- Medical Billing, 10+
- Leadership, 5
- Optical Experience, 10+
- Customer Service, 10+
- Time Management
- Ophthalmology, 4
- HIPAA, 10+
- Insurance Verification, 10+
Additional Information - Certifications And Licenses
Additional Information - Certifications And Licenses
Driver's License, 10/01/02, 10/01/25Availability
See my work availability
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Available
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dispensing Optician lead
Myeyedr
01.2018 - Current
Office Manager
Joliet Eye Care
07.2015 - 09.2017
Office Manager
Reiff Eye Center
06.2012 - 06.2016
Office Manager
Eye Boutique
08.2008 - 03.2012
HOFFMAN ESTATES HIGH SCHOOL
High School Diploma
06.2003
Elgin Community College
Associate from Business