Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Sellers

Chester,PA

Summary

I am an enthusiastic travel industry professional passionate about creating exceptional travel experiences and ensuring customer satisfaction. With a proven track record and vast expertise in travel administration, operational management, and group tour coordination, I have worked with leading travel companies. I find immense joy in going the extra mile to deliver outstanding service and consistently exceed expectations. My extensive experience in the leisure travel industry perfectly complements my dedication to providing hassle-free and unforgettable journeys for my clients.

Overview

30
30
years of professional experience

Work History

Accounts Payables

Geodis Freight Forwarding
01.2021 - Current
  • Reviewed steamship cargo lines company statements and scheduled payments based on their payment terms
  • Processed and audited vendor e-invoices promptly in accordance with company policy
  • Audited and submitted vendor payments for office building complex maintenance
  • Verified and submitted payment for trucker and railways cargo vendor invoices

Group Travel Specialist

AAA Club Alliance
01.2005 - 01.2020
  • Managed specialty vacation cruise groups for large travel groups as well as high-profile organizations such as the Philadelphia Phillies, Eagles, and Ravens professional sports organizations and managed C-level executive travel arrangements
  • Primary contact to assist travel agents with customer hotel, air, and cruise planning at over 100 AAA Club Alliance branch office locations
  • Coordinated with travel vendors by managing issues, inventory requests, and special passenger or group requests

Revenue Management Coordinator

Apple Vacations
01.1994 - 01.2005
  • Created and managed leisure vacation product pricing for newspaper ad publications and promotional e-mail distributions
  • Managed leisure travel costing and pricing incentives that included future marketing sale rates for vacation packages to the Caribbean and Mexico luxury hotel resorts

Airport Representative

01.1997 - 01.2003
  • Primary customer service for passengers traveling internationally on exclusive charter airline flights departing from the Philadelphia International Airport by assisting and answering questions, and providing information to ensure a successful travel journey
  • Distributed passenger name list to airline carrier and domestic ground handler
  • Print and prepare trave documentation for last minute reservations or provide new travel documents as needed
  • Primary company liaison, communicated between the airline, Apple Vacations and passenger during flight delays or for any customer issues that may have arisen.

Education

Certificate, Travel Agent -

Boyd Career School
Pittsburgh, Pennsylvania

Skills

  • Proficiency with
  • Microsoft Word, Excel, and Outlook
  • Excellent customer service skills and ability to work in stressful situations
  • Business Processes and Procedures
  • Client Confidentiality
  • Invoice Processing
  • Vendor Engagement
  • Leisure Travel
  • Travel Assistance
  • VIP Support
  • Coordinate Tours and Cruises
  • Special Needs Travelers
  • Hotel Reservations
  • Corporate Travel
  • Travel Domain Knowledge
  • Air Travel Coordination
  • Reservation Management
  • Interpersonal Communications

Timeline

Accounts Payables

Geodis Freight Forwarding
01.2021 - Current

Group Travel Specialist

AAA Club Alliance
01.2005 - 01.2020

Airport Representative

01.1997 - 01.2003

Revenue Management Coordinator

Apple Vacations
01.1994 - 01.2005

Certificate, Travel Agent -

Boyd Career School

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Kelly Sellers