Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Sellmer

Brighton,CO

Summary

Proven Registered Medical Assistant with a track record of enhancing patient satisfaction and streamlining clinic operations at in the healthcare setting. Skilled in HIPAA compliance and patient flow management, I excel in delivering exceptional customer service and maintaining confidentiality. Demonstrated ability to improve communication between patients and healthcare providers, significantly contributing to efficient clinic performance. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

8
8
years of professional experience

Work History

Registered Medical Assistant

Intermountain Healthcare
02.2024 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.

PAP Intake Coordinator

Columbine Health Systems
12.2020 - 09.2023
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Ensured regulatory compliance by maintaining up-to-date records and documentation.

Registered Medical Assistant

UCHealth, Pulmonology And Sleep Medicine
08.2016 - 09.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
  • Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
  • Obtained client medical history, medication information, symptoms, and allergies.

Education

Diploma - Medical Assisting

Institute of Business And Medical Careers
Fort Collins, CO
12.1999

High School Diploma -

Fort Collins High School
Fort Collins, CO
05.1996

Skills

  • Medical Terminology
  • HIPAA Compliance
  • Clinical Documentation
  • Anatomy and Physiology Knowledge
  • Patient Assessments
  • Insurance Verification
  • Vital Sign Monitoring
  • Privacy and confidentiality
  • Needs assessments
  • Customer Service
  • Reliable team player
  • EMR / EHR
  • Patient Flow Management

Timeline

Registered Medical Assistant

Intermountain Healthcare
02.2024 - Current

PAP Intake Coordinator

Columbine Health Systems
12.2020 - 09.2023

Registered Medical Assistant

UCHealth, Pulmonology And Sleep Medicine
08.2016 - 09.2020

Diploma - Medical Assisting

Institute of Business And Medical Careers

High School Diploma -

Fort Collins High School

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Kelly Sellmer