Kelly Shaffer
Broome County Department Of Social Services
Binghamton,NY
15
years of professional experience
Experienced caseworker with a background in client interviews, case documentation, and resource coordination. Known for confidential handling of sensitive information, strong communication, and effective client advocacy.
Work History
Caseworker
4 Years 1 Month- Managed caseloads independently while prioritizing urgent client concerns and deadlines.
- Coordinated referrals to community resources, benefits programs, and supportive services.
- Conducted client interviews to assess needs, eligibility, and service options.
- Documented case notes and maintained accurate records in compliance with agency standards.
- Reviewed case information to determine appropriate assistance and next steps.
- Explained program requirements, responsibilities, and available resources to applicants.
- Monitored case progress and updated service plans based on changing client circumstances.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
Certified Pharmacy Technician
10 Months- Verified patient information and prescription details, ensuring compliance with HIPAA and pharmacy procedures.
- Processed prescription orders accurately, supporting pharmacists with dispensing workflow and customer pickup coordination.
- Adjudicated third-party insurance claims, resolving coverage issues and minimizing prescription delays.
- Managed inventory restocking, expiration checks, and medication organization to maintain pharmacy readiness.
- Prepared medication orders for filling, labeling, and final pharmacist review with strong attention to detail.
- Assisted customers with service questions, pickup requests, and prescription status updates professionally.
Certified Pharmacy Technician
10 Years 2 Months- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Operated pharmacy systems and point-of-sale tools to enter data, process transactions, and update records.
- Supported daily workflow by prioritizing tasks, maintaining accuracy, and keeping dispensing areas organized.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked medication shelves to ensure availability for customer needs., labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Education
Bachelors in English - English Education
- Relevant Coursework: English
- Professional Development: English
Skills
Client advocacy
Case documentation
Effective communication
Case investigations
Client interaction
Client assessment
Client engagement
Effective communication
Written communication
Needs assessment
Case information confidentiality
Timeline
Caseworker
Broome County Department Of Social Services
09.2022 - CurrentRead More
Certified Pharmacy Technician
Walgreen's Pharmacy
10.2021 - 08.2022Read More
Certified Pharmacy Technician
Price Chopper Pharmacy
08.2011 - 10.2021Read More
Ashford University
Bachelors in English from English Education
Read More