Teresa Bennett
Government/Sheriffs Office
Earleville,MD
1
Certification
2
years of professional experience
Dedicated Caseworker experienced in problem-solving and conflict resolution. Enhanced client support through effective service coordination and compliance with regulations while developing individualized plans. Focused on leveraging strong interpersonal and analytical skills to contribute to team success and advance organizational objectives.
Work History
Caseworker
2 Years 5 Months- Conducted comprehensive assessments to determine client needs and eligibility for services.
- Developed individualized service plans to address specific client challenges and goals.
- Coordinated case management efforts with law enforcement, social services, and community resources.
- Monitored client progress and adjusted interventions based on feedback and outcomes.
- Monitored case progress, ensuring compliance with regulations and policies.
- Maintained accurate case documentation and updated records within agency systems.
- Assisted individuals in navigating complex government assistance programs, resulting in increased access to essential resources.
- Educated clients on available resources, benefits, and application processes.
- Trained new caseworkers on best practices and agency protocols for client management.
- Increased efficiency of case management processes by implementing time-management strategies and staying organized.
- Conducted ongoing evaluations of client progress, adjusting case plans as needed to ensure optimal results.
- Contributed to positive team culture within the workplace through effective communication and collaboration efforts.
- Managed caseload effectively, prioritizing urgent cases and ensuring timely follow-ups.
- Enhanced community resources knowledge by maintaining active relationships with local service providers.
- Developed strong rapport with clients by maintaining open lines of communication and respecting confidentiality boundaries.
- Provided emotional support to clients during difficult times, demonstrating empathy and professionalism throughout interactions.
- Reduced recidivism rates by connecting clients with appropriate services and monitoring progress closely.
- Maintained accurate records of client interactions using specialized software systems, supporting efficient case management practices.
- Ensured compliance with federal, state, and county regulations through diligent documentation and reporting practices.
- Documented client progress and activities in accordance with agency policies and procedures.
Education
High School Diploma
Skills
Case information confidentiality
Client interaction
Effective communication
Client advocacy
Records management
Client engagement
Ethical practice
Professional boundaries
Interpersonal communication
Client assessment
Proficient in [software]
Conflict mediation
Regulatory compliance
Case file documentation
Problem-solving
Conflict resolution
Case documentation
Crisis intervention
Teamwork
Certification
- NCIC Certification
Timeline
Caseworker
Government/Sheriffs Office
03.2024 - CurrentRead More
Joppatowne High School
High School Diploma
Read More