Kelly Sharp
Gloucester City,NJ
Summary
Detail-oriented professional with extensive experience in customer service and team leadership. Known for effective communication and adaptability, ready to leverage expertise in inventory management and complaint resolution to drive exceptional service outcomes.
Overview
26
26
years of professional experience
Work History
Bartender Shift Manager
Club 2120
Pennsauken, New Jersey
02.2007 - Current
- Managed inventory levels and ordered supplies to maintain stock availability.
- Assisted customers with drink selections and provided excellent service experiences.
- Maintained cleanliness and organization of the bar area during busy operations.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
Customer Service/Sales Associate
Histacount
Thorofare, New Jersey
03.2002 - 02.2007
- Guided customers with product selections and inquiries to enhance satisfaction.
- Addressed and resolved customer complaints to ensure positive experiences.
- Upsold additional items based on customer interests and needs.
- Managed incoming calls and processed customer orders to support timely service.
- Processed invoices, purchase orders, expense reports, and other financial documents.
- Maintained a professional demeanor while interacting with internal and external customers via phone or email.
- Answered and directed phone calls to appropriate staff members.
- Conducted data entry tasks with a high level of accuracy and efficiency.
Medical Billing Assistant/Office Worker
Kelley Services
Cherry Hill, New Jersey
03.2000 - 02.2002
- Executed data entry tasks into multiple computer systems with accuracy and efficiency to ensure timely access to information.
- Directed phone calls to appropriate staff members, facilitating effective communication within the office.
- Managed incoming and outgoing mail and packages, preparing shipments to support operational needs.
Education
High School Diploma -
Gloucester City High School
Gloucester City, NJ06-1990
Skills
- Customer service
- Attention to detail
- Scheduling appointments
- Professional and mature
- Administrative support
- Clerical support
Timeline
Bartender Shift Manager
Club 2120
02.2007 - Current
Customer Service/Sales Associate
Histacount
03.2002 - 02.2007
Medical Billing Assistant/Office Worker
Kelley Services
03.2000 - 02.2002
High School Diploma -
Gloucester City High School