Summary
Overview
Work History
Education
Skills
Licenses
Timeline
Generic

KELLY SHARROW

Virginia Beach,VA

Summary

Highly motivated professional with 15+ years of entrepreneurial and management experience. Adept at developing and implementing customer service programs, CRM systems, and telephony platforms to boost customer retention and enhance the overall customer experience. Proven leadership skills in delivering excellent service through effective communication and utilization of journey-mapping techniques to foster knowledge and skill development.

Overview

15
15
years of professional experience

Work History

Independent Life Insurance Agent

Self-employeed
08.2023 - Current
  • Adhere to communication scripts to properly address various topics
  • Analyzed client needs and provided appropriate life insurance solutions
  • Enhanced customer retention by maintaining strong relationships and conducting regular policy reviews.
  • Increased client satisfaction by providing personalized life insurance solutions tailored to individual needs.
  • Achieved consistent growth in annual premiums by diligently prospecting new opportunities for client acquisition.

Owner - Mortgage Processing and Origination

KMS Processing, LLC
07.2009 - Current
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Bartender/Server/Banquet Bartender

Gold Key PHR
04.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Timeshare Sales Consultant

Hilton Grand Vacations
03.2024 - 06.2024
  • Reached or exceeded sales preset personal performance goals.
  • Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
  • Greeted customers and provided relevant information regarding timeshare sales packages.
  • Negotiated terms of purchase agreements with buyers.

Bartender

War Water
09.2023 - Current
  • Utilized strong problem-solving skills to handle customer issues quickly and efficiently
  • Developed a reputation for excellent customer service and a willingness to go the extra mile
  • Collaborated with other bartenders and servers to ensure a smooth shift
  • Consistently maintained a positive attitude and strong work ethic

Education

High School Diploma -

Boys Town High School
Boys Town, NE
08-1992

Skills

  • Customer Service
  • Lead Generation
  • Networking
  • Sales Presentations
  • Customer Relationship Building
  • Objection handling
  • Problem Solving
  • Organizational Skills
  • Sales & Marketing

Licenses

Life and Health Insurance - NPN # 20791175 - Licensed in VA and FL

Mortgage Loan Originator License - NMLS # 618785 - Licensed MI, CO and FL

Timeline

Bartender/Server/Banquet Bartender

Gold Key PHR
04.2024 - Current

Timeshare Sales Consultant

Hilton Grand Vacations
03.2024 - 06.2024

Bartender

War Water
09.2023 - Current

Independent Life Insurance Agent

Self-employeed
08.2023 - Current

Owner - Mortgage Processing and Origination

KMS Processing, LLC
07.2009 - Current

High School Diploma -

Boys Town High School

Similar Profiles

CREATE PROFILE
KELLY SHARROW