Kelly Shelton
Billing Specialist
Louisville,KY
Summary
SUMMARY
Self-motivated and enthusiastic worker with vast experience in many different fields. Over 19 years experience within the Spectrum company. The opportunity presented for the Work Force position is very appealing and challenging at the same time. However I have the desire to learn more about different aspects of the company. Therefore I am ready to tackle complex tasks and find the appropriate solutions to challenging situations.
Overview
20
20
years of professional experience
Work History
Billing Specialist
Spectrum
Louisville, KY
03.2003 - Current
- Provide primary customer support to internal and external customers.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Use company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answer product and service questions, suggesting other offerings to attract potential customers.
- Educate customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Business Management
Indiana Wesleyan University
Marion, IN 05.2001 -
Skills
Planning and Coordination
Training and Development
Analytical and Critical Thinking
Hightlights
- Excellent problem-solving skills
- Quick learning abilities
- Able to work independently and within a team
- Excellent time management skills
- Great analytical skills
References
Available upon request
Timeline
Billing Specialist
Spectrum
03.2003 - Current
Bachelor of Science - Business Management
Indiana Wesleyan University
05.2001 -