Lisa Sullivan
Dallas
Summary
Experienced substance abuse professional with a compassionate approach and proven track record of providing effective treatment to individuals struggling with addiction. Skilled in developing personalized care plans and collaborating with interdisciplinary teams to deliver comprehensive care. Highly adaptable and dedicated to achieving positive outcomes through client-centered interventions and evidence-based practices. Demonstrates expertise in client referrals and maximizing available resources to optimize treatment effectiveness.
Overview
4
4
years of professional experience
Work History
Billing Specialist
SpectrumVoIP
03.2023 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
Recovery Coach
discovery point retreat
06.2022 - 01.2023
- I am involved in direct care with clients diagnosed with substance use disorders in an outpatient setting
- I lead groups, provide documentation, help clients with resources as they are preparing for their release from programming, guide clients in the 12 step process, and other tasks as they arise
Recovery Advocate
Origins Behavioral HealthCare
09.2021 - 05.2022
- I was employed at Windhaven, a sober living facility connected to Origins Behavioral
- Responsibilities included case management, supervision of the daily schedules of the clients, referrals for resources upon completion of the program, and education on the 12 steps of AA and other recovery related areas
Practicum Student
Nexus Recovery Center
06.2021 - 09.2021
- I was an LCDC practicum student
- I completed assessments, treatment plans, and insurance reviews
- I worked with the admissions office to complete client intakes
- I participated in counseling sessions with clients and ran life skills groups
Education
Associate of Science - Substance Use Disorder Counseling
Eastfield College
Mesquite, TX12-2021
Skills
- Case management
- Clinical documentation
- Client confidentiality
- Substance use screening
- Intervention planning
- Referral coordination
- Addiction assessment
- Providing community referrals
- Continuing care planning
- Outreach activities
- Recovery support services
- Resource networking
- Patient advocacy
- Alcohol and drug counselor
- Teamwork and collaboration
- Defining treatment objectives
- Outreach programs
- Community resources
Accomplishments
I have both lived and taught experience. I am a member of the recovery community and families often turn to me to assist their loved ones with needed resources.
Timeline
Billing Specialist
SpectrumVoIP
03.2023 - Current
Recovery Coach
discovery point retreat
06.2022 - 01.2023
Recovery Advocate
Origins Behavioral HealthCare
09.2021 - 05.2022
Practicum Student
Nexus Recovery Center
06.2021 - 09.2021
Associate of Science - Substance Use Disorder Counseling
Eastfield College
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