Kelly Shelton
Duluth,MN
Summary
Organized administrative professional with nine years in healthcare front office operations and records management. Specializes in maintaining confidential records, processing documentation, and coordinating schedules in fast-paced environments. Proficient in EMR systems and Microsoft Office Suite, with a strong track record in effective communication with diverse populations.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Front Office Associate II
Rayus Radiology
Duluth, MN
04.2017 - Current
- Coordinated patient scheduling and appointment preparation for MRI imaging services, contributing to seamless operations in high-volume healthcare setting.
- Provided professional customer service by assisting patients with scheduling, forms, and appointment questions.
- Maintained accurate patient records, appointment details, and documentation using Epic and other EMR systems.
- Resolved scheduling discrepancies, record issues, and documentation errors to support efficient daily operations.
- Reviewed patient documentation for completeness and identified potential safety concerns, enhancing patient readiness prior to appointments.
- Communicated with radiologists, technologists, and clinical staff to ensure accurate information flow, facilitating coordinated service delivery.
- Obtain, process, and release medical records in compliance with privacy regulations and organizational policies.
- Trained new front office staff on procedures and systems used.
Sales & Marketing Coordinator/Wedding Market Specialist
Aloft Minneapolis Hotel
Minneapolis, MN
02.2015 - 04.2016
- Coordinated marketing campaigns that increased brand visibility and engaged customers.
- Collaborated with sales managers to execute projects effectively.
- Supported sales team with administrative tasks and customer inquiries.
Event Set Lead
Festivities Premier Event Rental, Décor & Floral
Medina, MN
03.2012 - 02.2015
- Mentored new employees, improving their understanding of company culture and operational procedures.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Provided exceptional customer service, ensuring a positive experience in a fast-paced environment.
Education
Associate of Arts -
Lake Superior College
Duluth, MN 01.2017 - 05.2019
Bachelor of Science - Business Administration
Bemidji State University
Bemidji, MN 12.2019 - 12.2022
Skills
Time Management & Multitasking
Adaptability
Professionalism
Customer Service
Interdepartmental Communication
Attention to Detail
Data Entry & Accuracy
Records Management & Document Processing
Microsoft Office Suite (Word, Excel, Outlook)
Patient Scheduling & Coordination
Timeline
Bachelor of Science - Business Administration
Bemidji State University
12.2019 - 12.2022
Front Office Associate II
Rayus Radiology
04.2017 - Current
Associate of Arts -
Lake Superior College
01.2017 - 05.2019
Sales & Marketing Coordinator/Wedding Market Specialist
Aloft Minneapolis Hotel
02.2015 - 04.2016
Event Set Lead
Festivities Premier Event Rental, Décor & Floral
03.2012 - 02.2015