Kelly Short
Salisbury,North Carolina
Summary
Personable Medical Assistant looking for growth and leadership opportunities within GoHealth. I bring 4 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction and offering a thorough understanding of the medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
4
4
years of professional experience
Work History
Shift Leader
Gohealth Urgent Care
Salisbury, NC
10.2024 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Evaluated employee performance, delivering individualized feedback and praise.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Managed inventory levels of laboratory supplies.
- Stocked inventory items and prepared inventory reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Learning Coach
Gohealth Urgent Care
Salisbury, North Carolina
08.2024 - Current
- Explained goals and expectations required of trainees.
- Mentored and coached newly hired employees in their roles and responsibilities.
Medical Assistant
Go health Urgent Care
03.2023 - Current
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Administered rapid tests for COVID/ Flu/Strep to help clinical staff assess conditions.
Medical Assistant
Mediq Urgent Care
Greensboro, NC
10.2021 - 03.2023
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Administered rapid tests for COVID/Flu, strep, UA, and Mono to help clinical staff assess conditions.
- Administered injections, wound care; prepped for suturing, abscess I&Ds, preformed X-rays, EKGs, started IV lines to administer fluids,
- knowledge of administrative duties such as scheduling patients, insurance, answering phone calls, referrals,
Medical Assistant
R&R Pediatrics
Cary, NC
08.2021 - 10.2021
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Responded to patient callbacks and phone-in prescription refill requests.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Medical Assistant
Central Carolina Foot And Ankle
Durham, North Carolina
02.2021 - 08.2021
- Maintained clean surgical area for procedures using aseptic techniques.
- Collaborated with physician during examination and procedures, producing needed tools or supplies.
- Discussed proper nail and foot care with patients soliciting preventive care guidelines.
- Conducted initial medical screenings and reviewed vital signs, basic podiatry exam and medical history.
- Restocked shelves and procedure trays to maintain proper inventory levels.
- Reconciled patient data and demographics for up-to-date electronic medical records.
- Facilitated support to office staff by answering phones, invoicing patients and scheduling appointments.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Education
Post- Baccalaurette -
UNC Charlotte
Charlotte, NC12-2023
Bachelor of Arts - Biology
University of North Carolina At Chapel Hill
Chapel Hill, NC05.2020
Skills
- Understands medical procedures
- Wound care and irrigation
- Venipuncture and phlebotomy
- HIPAA compliance
- Charting expertise
- Electrocardiography (EKG)
- Certified in Basic Life Support (BLS)
- First aid
- Vital sign monitors
- Communicating with patient families
- Patient scheduling
Timeline
Shift Leader
Gohealth Urgent Care
10.2024 - Current
Learning Coach
Gohealth Urgent Care
08.2024 - Current
Medical Assistant
Go health Urgent Care
03.2023 - Current
Medical Assistant
Mediq Urgent Care
10.2021 - 03.2023
Medical Assistant
R&R Pediatrics
08.2021 - 10.2021
Medical Assistant
Central Carolina Foot And Ankle
02.2021 - 08.2021
Post- Baccalaurette -
UNC Charlotte
Bachelor of Arts - Biology
University of North Carolina At Chapel Hill
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