Kelly Sievers
Santa Monica,CA
Summary
Responsive and organized Account Manager adept at managing intense demands of multiple existing customer accounts.
Overview
14
14
years of professional experience
Work History
Sales Account Manager
Collective Form
West Hollywood, CA
02.2016 - Current
- Coordinated with other departments regarding order status updates and delivery schedules.
- Liaised between customers and sales teams to deliver successful solutions according to customer needs.
- Resolved customer inquiries promptly and efficiently while maintaining high levels of customer satisfaction.
- Managed accounts to ensure customer satisfaction and account retention.
- Answered customers' questions about product prices, availability, uses and credit terms.
- Formulated trusted relationships with key accounts.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Assisted in developing strategies for increasing brand awareness among target audiences.
Store Manager
Giannetti Home
Los Angeles, CA
02.2010 - 02.2016
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Education
Bachelor of Arts - Social Sciences Education
Uncg Early/Middle College
Berkeley, CA06-1992
Skills
- Relationship Selling
- Customer-Oriented
- Skilled in MS Office
- Formulating Quotes
- Complaint Resolution
- Skilled Multi-Tasker
- Territory Sales Management
- Account Servicing
Timeline
Sales Account Manager
Collective Form
02.2016 - Current
Store Manager
Giannetti Home
02.2010 - 02.2016
Bachelor of Arts - Social Sciences Education
Uncg Early/Middle College