Kelly Simmons
Birmingham
Summary
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the substance abuse and mental health business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warm Line Specialist
Wings Across Alabama
12.2024 - Current
- Coordinated daily operations to ensure efficient workflow and timely completion of tasks.
- Trained new staff on operational procedures and best practices for optimal performance.
- Implemented process improvements that enhanced productivity and reduced turnaround time.
- Ensured compliance with safety regulations and quality standards throughout all operations.
- Certified Peer Specialists who utilize their personal experiences living through various mental health challenges, homelessness, suicidal ideations, feeling overwhelmed, substance abuse, loneliness etc. to support callers.
Certified Recovery Support Specialist
UAB Hospital
06.2021 - Current
- Conferred with an interdisciplinary team to discuss cases and improve treatment strategies.
- Organized the appropriate service resources based on the individual patient's needs.
- Counseled clients individually and in group sessions to help them overcome their dependencies and make positive life choices.
- Interviewed individuals and reviewed their records to assess each person's current mental and physical condition.
- Oriented clients to chemical dependency programs to help improve compliance and long-term success.
- Intervened in emergencies to de-escalate situations and advocate for the patient's needs.
- Continuously evaluated each client's progress against their treatment goals and adjusted plans to achieve targets.
- Coordinated substance abuse treatments with the requirements outlined by courts, probation officers and post treatment agencies.
- Maintained accurate records of patients' histories, progress and services delivered.
- Completed assigned tasks prior to shift end.
- Followed established guidelines and procedures.
- Used good judgement to help solve problems.
- Helped team complete assignments to meet goals.
Certified Recovery Support Specialist
ROSS
11.2020 - 12.2022
- Intervened in emergencies to de-escalate situations and advocate for the patient's needs.
- Maintained accurate records of patients' histories, progress and services delivered.
- Organized the appropriate service resources based on the individual patient's needs.
- Coordinated substance abuse treatments with the requirements outlined by courts, probation officers and post treatment agencies.
- Oriented clients to chemical dependency programs to help improve compliance and long-term success.
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
- Completed required paperwork within anticipated timeframes.
- Worked well with different people to address challenges and solve problems collaboratively.
- Addressed concerns quickly to avoid lasting issues.
Education
Some college (No degree) - Psychology
University of South Alabama
Mobile, ALSkills
- Great Organizational and Communication skills
- Manage correspondence
- Workflow optimization
- Clerical support
Accomplishments
Received a certificate in the Respect Initiative Class
Certification
- Certified Recovery Support Specialist in Substance Abuse
- Certified Recovery Support Specialist in Mental Health
Timeline
Warm Line Specialist
Wings Across Alabama
12.2024 - Current
Certified Recovery Support Specialist
UAB Hospital
06.2021 - Current
Certified Recovery Support Specialist
ROSS
11.2020 - 12.2022
Some college (No degree) - Psychology
University of South Alabama