KELLY SIMMONS
Ladson,SC
Summary
Healthcare Operations Leader experienced in optimizing staffing and payroll processes. Achieved effective departmental coverage and resolution of attendance concerns through strong communication and conflict resolution skills. Focused on enhancing collaboration among employees and leadership to support efficient daily operations.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Staffing Coordinator
United Health Services
12.2023 - Current
- Coordinate daily staffing and scheduling operations for approximately 40-60 employees, ensuring appropriate departmental coverage across multiple shifts.
- Assess daily and anticipated staffing requirements and make proactive scheduling adjustments based on departmental and operational needs.
- Proactively identify potential staffing shortages and coordinate solutions before they impact departmental operations.
- Manage call-outs, schedule changes, employee availability, shift coverage, attendance concerns, and time-off requests while maintaining continuity of operations.
- Communicated staffing risks, coverage concerns, and departmental needs to management and senior leadership to facilitate timely resolution.
- Prepare and distribute daily staffing, attendance, scheduling, and operational reports to inform leadership decisions.
- Collaborate with department leaders to establish staffing priorities, resolve coverage challenges, and support workforce planning.
- Provide professional conflict resolution and problem-solving support for employee and management concerns.
- Serve as a primary communication link between employees, department management, and leadership, promoting consistent workflow and operational accountability.
Medical Practice Manager
Low Country Urology Clinics
Charleston, SC
08.2022 - 12.2023
- Directed daily clinical and administrative operations while coordinating priorities among physicians, clinical staff, and administrative personnel.
- Conducted daily staff and physician briefings to align teams on staffing requirements, operational priorities, workflow, and patient-care needs.
- Managed recruitment, interviewing, hiring, onboarding, and training to build a skilled and cohesive team.
- Oversaw payroll, employee attendance, performance evaluations, staffing concerns, and personnel-related operational matters.
- Coordinated provider credentialing and maintained documentation to ensure compliance with regulatory and payer standards.
- Led staff meetings and provided ongoing coaching to strengthen employee performance, accountability, and departmental efficiency.
- Supported departmental planning and identified workflow, communication, and team coordination improvements to enhance operational effectiveness.
Clinical Supervisor, CCMA
OrthoAtlanta
Douglasville, GA
10.2016 - 10.2021
- Supervised and supported clinical operations within a high-volume orthopedic environment while working closely with orthopedic surgeons and healthcare professionals.
- Coordinated clinical workflow and ensured accurate patient documentation in electronic medical record to enhance operational efficiency.
- Managed disability and FMLA documentation with a focus on accuracy, confidentiality, and timely processing to support patient needs.
- Managed disability and FMLA documentation while maintaining accuracy, confidentiality, and timely completion.
- Coordinated insurance pre-certifications for surgeries, CT scans, MRIs, epidural injections, and other medical services.
- Served as a resource for patients and staff, resolving concerns and facilitating communication among patients, providers, and external organizations.
- Scheduled physician meetings, legal video depositions, and attorney-related appointments.
- Focused on quality and organization in patient service and clinical operations to improve overall care delivery.
Certified Medical Assistant, CCMA
Resurgens Orthopaedics
Atlanta, GA
03.2012 - 10.2016
- Assisted orthopedic spine physician in fast-paced specialty practice by coordinating patient care and managing administrative requirements.
- Assisted with postoperative care, wound care, diagnostic orders, injections, and other physician-directed clinical procedures.
- Provided professional communication and service to patients throughout preoperative and postoperative care.
- Scheduled appointments and coordinated logistics among physicians, patients, attorneys, and outside organizations.
- Maintained detailed and accurate electronic medical records and confidential patient documentation.
- Communicated effectively with patients, delivering professional service throughout preoperative and postoperative care.
Education
Certified Medical Assistant Program -
Concorde Career Institute
Tampa, FLSome College (No Degree) - Psychology
Ball State University
Muncie, INSkills
- Workforce management
- Resource scheduling
- Healthcare Operations Management
- Departmental Operations
- Regulatory compliance
- Talent acquisition
- Employee training
- Performance Management
- Problem solving
- Workflow improvement
- Cross-functional teamwork
- Conflict management
- Employee Relations
- Customer experience
Certification
- Certified Medical Assistant
- BLS Certification
- CPR Certification
- AED Certification
- Certified Clinical Medical Assistant (CCMA), National Healthcareer Association
Executive Core Competencies
- Healthcare Operations Management
- Workforce Planning & Staffing
- Executive & Leadership Reporting
- Departmental Operations
- Payroll Administration
- Attendance & Timekeeping Management
- Employee Relations
- Conflict Resolution
- Recruitment & Talent Management
- Performance Management
- Training & Employee Development
- Provider Credentialing
- Regulatory & Documentation Compliance
- Scheduling & Resource Allocation
- Operational Problem Solving
- Process & Workflow Improvement
- Cross-Functional Collaboration
- Quality Assurance
- EMR/EHR Operations
- Patient & Customer Experience
Timeline
Staffing Coordinator
United Health Services
12.2023 - Current
Medical Practice Manager
Low Country Urology Clinics
08.2022 - 12.2023
Clinical Supervisor, CCMA
OrthoAtlanta
10.2016 - 10.2021
Certified Medical Assistant, CCMA
Resurgens Orthopaedics
03.2012 - 10.2016
Certified Medical Assistant Program -
Concorde Career Institute
Some College (No Degree) - Psychology
Ball State University