Tierra Gilmore
staffing coordinator
Bartlett,TN
Overview
18
18
years of professional experience
6
6
Certification
Skills
- Recruitment strategies
- Workforce management
- Employee relations
- Team coordination
- Strong organization
- Verbal and written communication
- Conflict resolution
- Cultural adaptability
Summary
Professional with strong background in residential services management, prepared to drive impactful results. Expertise in team collaboration, conflict resolution, and operational efficiency, ensuring smooth and effective service delivery. Reliable and adaptable, excelling in dynamic environments while maintaining focus on goals and objectives. Proven ability to lead teams to success and meet evolving needs of residential communities.
Skilled in communication, conflict resolution, and organizational development, ensuring seamless operational flow and effective talent management. Known for fostering supportive and productive work environment.
Work History
Staffing Coordinator
Lakeside Behavioral Health System
Bartlett, TN
04.2026 - Current
- Managed recruitment processes, including job postings and candidate screenings.
- Coordinated staffing schedules to ensure adequate coverage across all departments.
- Developed training programs for new staff, enhancing onboarding effectiveness.
- Maintained employee records and compliance with regulatory requirements.
- Collaborated with department heads to identify staffing needs and resolve issues.
Milieu Supervisor
Lakeside Behavioral Health System
Bartlett, TN
04.2022 - 04.2026
- Supervised daily operations of milieu, ensuring a safe and therapeutic environment for clients.
- Developed and implemented individualized treatment plans in collaboration with multidisciplinary teams.
- Trained and mentored staff on best practices for patient interaction and crisis intervention techniques.
- Conducted regular assessments to monitor client progress and adjust treatment strategies.
- Led staff meetings to discuss challenges, share insights, and promote team cohesion in service delivery efforts.
- Managed daily operations to ensure a safe, clean, and nurturing milieu for clients and staff.
Mental Health Technician
Lakeside Behavioral Health System
Bartlett, TN
03.2021 - 04.2022
- Facilitated group therapy sessions, encouraging participation and fostering a supportive environment.
- Assisted in developing and implementing individualized treatment plans under supervision of healthcare professionals.
- Monitored patient behavior and provided support in daily activities to promote mental wellness.
- Documented patient progress and communicated observations to nursing staff for continuity of care.
Assistant Director of Residential Services
Youth Villages
Memphis, TN
01.2017 - 01.2020
- Completed logs, incident reports, and paperwork on unusual occurrences, visitors, illness, and behavioral observations to ensure compliance and support incident management.
- Follow established agency policy for all situations.
- Complete required logs, incident reports, and other paperwork on unusual occurrences, visitors, illness, and observations of behavior and/or problems.
- Maintained residential group homes to safety standards, providing a livable and secure environment for residents.
Program Manager
Youth Villages
Memphis, TN
01.2012 - 01.2017
- Led the Development team, contributing to the long-term and day-to-day strategy and implementation of departmental tactics.
- Coordinated with leadership to plan and deliver training opportunities, enhancing the team's knowledge and technical expertise in portfolio and brand management.
- Led program development initiatives to enhance youth engagement and support services.
- Coordinated multi-disciplinary teams to ensure alignment with organizational goals and objectives.
- Implemented data-driven strategies to improve program effectiveness and participant outcomes.
Education Coordinator
Youth Villages
Memphis, TN
01.2009 - 01.2012
- Facilitated training and development programs for 18 Teacher Assistants.
- Developed and implemented educational programs enhancing youth engagement and learning outcomes.
- Collaborated with multidisciplinary teams to design individualized educational plans for at-risk youth.
- Facilitated professional development workshops for staff, promoting best practices in youth education.
Education
Master of Business Administration (M.B.A) - Management
Stayer University
Washington, DC12.2020
Bachelor of Science (B.S) - Computer Science
Rust College
Holly Springs, MS05.2009
Certification
- CPI instructor 2013-2020
- Handle with care instructor, Lakeside - 2022-current
- Verbal De-escalation instructor, Lakeside 2022-current
- Trauma informed care instructor, Lakeside 2023- current
- Get smart instructor, Lakeside 2023- current
- Observe Smart Instructor 2024- current
- CPR, Lakeside - 2009-current
Timeline
Staffing Coordinator
Lakeside Behavioral Health System
04.2026 - Current
Milieu Supervisor
Lakeside Behavioral Health System
04.2022 - 04.2026
Mental Health Technician
Lakeside Behavioral Health System
03.2021 - 04.2022
Assistant Director of Residential Services
Youth Villages
01.2017 - 01.2020
Program Manager
Youth Villages
01.2012 - 01.2017
Education Coordinator
Youth Villages
01.2009 - 01.2012
Bachelor of Science (B.S) - Computer Science
Rust College
Master of Business Administration (M.B.A) - Management
Stayer University