Kelly Simpkins
Cleburne,TX
Summary
As a nontraditional "older" graduate, I gained foundational knowledge in social work and hands-on experience through academic research projects, internships, and life experience. I am a strong team player, problem-solver, and time manager. Earning an undergraduate degree in social work has prepared me to start a career and make meaningful contributions to society with commitment, drive, and passion.
Overview
15
15
years of professional experience
Work History
Client Advocate/Internship Student
Cleburne Pregnancy Center
12.2023 - 07.2024
- Educated patients on available wellness services and guided each through process.
- Maintained positive office environment using active listening and prompt problem solving.
- Developed and maintained accurate records of programs and services.
- Developed and maintained relationships with community organizations and agencies.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Collaborated with various stakeholders to promote social services.
- Assisted in developing grant proposals to support social service initiatives.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
School Social Worker/Community Partner Internship
Communities in Schools of Greater Tarrant County
08.2022 - 07.2024
- Provided educational support services to students with emotional, intellectual and physical disabilities.
- Provided case management services, counseling, education and life-skills training to diverse, at-risk student population.
- Monitored students for signs of trauma, abuse and neglect.
- Observed student behavior and developed behavioral interventions.
- Monitored student attendance, documented truancy and submitted referrals per requirements.
- Worked with teachers to implement behavioral improvement plans based on established assessments.
- Maintained compliance with standards relating to child protection, client confidentiality, risk assessment and reporting.
- Collaborated with students, teachers, administrators, parents and outside agencies.
- Provided group and individual counseling to address problems.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Paraprofessional
Joshua High School
01.2022 - 05.2022
- Facilitated classroom activities for diverse learners
- Implemented innovative teaching strategies
- Resolved behavioral issues effectively.
Paraprofessional
Grandview ISD
08.2020 - 06.2021
- Fostered student learning as a Paraprofessional at Grandview ISD
- Effectively supported diverse learning needs
- Collaborated with educators to implement tailored learning plans.
Customer Care Specialist
Justin Brands
06.2014 - 08.2020
- Managed customer service inquiries via telephone, email, and online chat
- Provided exceptional service and support to customers, responding to inquiries in a prompt and courteous manner
- Resolved customer inquiries and complaints within established timelines.
Paraprofessional
Cheatham County ISD
03.2009 - 06.2014
- Assisted special education students in an elementary school setting, providing one-on-one tutoring and academic support
- Collaborated with teachers, school psychologists, and other professionals to develop and implement strategies for student success
- Established positive relationships with students and families to facilitate learning.
Education
Bachelor’s in Social Work -
Tarleton State University
07.2024
Associates of Arts - undefined
Hill College
Cleburne, Texas05.2022
Skills
- Time Management
- Flexible
- Professional and Mature
- Customer Service Oriented
- Articulate and Well Spoken
- Microsoft/Excel Proficiency
- Active Listener
- Client and Family Interviews
- Culture Compassionate
Accomplishments
- Phi Alpha Honor Society
- Peer of the year
- Student of the year
- Cum Laude
Timeline
Client Advocate/Internship Student
Cleburne Pregnancy Center
12.2023 - 07.2024
School Social Worker/Community Partner Internship
Communities in Schools of Greater Tarrant County
08.2022 - 07.2024
Paraprofessional
Joshua High School
01.2022 - 05.2022
Paraprofessional
Grandview ISD
08.2020 - 06.2021
Customer Care Specialist
Justin Brands
06.2014 - 08.2020
Paraprofessional
Cheatham County ISD
03.2009 - 06.2014
Bachelor’s in Social Work -
Tarleton State University
Associates of Arts - undefined
Hill College
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