Kelly Smith
Erie,CO
Summary
Efficient billing professional with seven years of experience. Productive and diligent with passion for excellent customer service and accuracy of utility bills through attention to detail and creative problem-solving. Passionate about company values and team efforts with strong work ethic and drive.
Overview
17
17
years of professional experience
Work History
Utility Billing Lead
Town Of Erie
03.2017 - Current
- Process, research, and obtain information from various sources to generate accurate monthly utility bills for approximately 4200 residents
- Lead, train and provide support to Utility Billing Specialists and department Administrative Assistant
- Developed training materials for new employees such as Utility Billing Specialists, and department Administrative Assistant
- Review, update, and approve account adjustments from Billing Specialists in billing software and Town file depository database, providing guidance when necessary.
- Enhanced billing efficiency by streamlining billing processes using existing software and equipment.
- Collaborate with other departments to determine future utility accounts, water sustainability and conservation, and improved interdepartmental communication
- Ensure team is informed on industry regulations and standards, and implement processes and procedures for compliance
- Generate daily, weekly and monthly reports for billing department to ensure accuracy, delegating appropriately to Billing Specialists
- Generated ad hoc reports for various other departments or customers
- Serves as first point of escalation for customer service issues or billing concerns
Guest Services
Town Of Erie
09.2015 - 03.2017
- Greeted visitors as first point of contact at Erie Community Center
- Assisted guests in purchasing membership passes and registrations of various trips, classes and activities
- Support management team and other Center staff
- Maintained safe and clean public spaces, and guest services stations.
Owner
Ports Of Paradise Cruises, LLC
02.2007 - 09.2015
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals for home-based travel agency.
- Managed day-to-day business operations.
- Top agent for Paul Gauguin Cruises in 2012.
Education
Some College (No Degree) - Kinesiology
University of Northern Colorado
Greeley, COSkills
- Billing and Billing Data Verification
- Accounts receivable management
- Decision-Making
- Customer Service
- Conflict Resolution
- Accuracy and Precision
Timeline
Utility Billing Lead
Town Of Erie
03.2017 - Current
Guest Services
Town Of Erie
09.2015 - 03.2017
Owner
Ports Of Paradise Cruises, LLC
02.2007 - 09.2015
Some College (No Degree) - Kinesiology
University of Northern Colorado
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