Kelly Soto

• Lead ongoing improvement and evolution of partners selling cloud products.
• Provide leadership and mentoring as a trusted advisor to partners.
• Facilitate penetration of key accounts via strategic planning initiatives.
• Play an instrumental role in client satisfaction by working with operational teams for the proper resolution of service issues.
• Manage a healthy and active pipeline to overachieve quarterly/yearly revenue growth targets.
• Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
• Prepare monthly reports, including booking forecasts, monthly highlights, and CRM entries.
• Conduct training and mentor team members to promote productivity, accuracy, and commitment to friendly service.
• Recommended changes, improvements or enhancements in products to the product development team based on customer feedback.
• Monitored metrics and developed actionable insights to improve efficiency and performance.

· Primary ownership and accountability for ensuring customer growth, satisfaction, and retention within the assigned book of business.

· Assist in building the MSP CSM engagement model, including working with the broader team to build and deliver successful onboarding.

· Managed a healthy and active pipeline to overachieve quarterly/yearly revenue growth targets.

· Identify, develop, and close new opportunities for expanding Partner's cloud business.

· Oversee multiple delivery streams to ensure key measures of success are being continually tracked highlighting areas of concern and preparing remediation plans if necessary.

· Develop and maintain close relationships with C-level executives and key decision makers and buyers and converting them into key promoters.

· Proactively monitor and mitigate any risk to the client’s growth, satisfaction, or availability.

· Own and influence all client communications across the entire organization.

• Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
• Managed accounts to retain existing relationships and grow share of business.
• Attracted new clientele and developed customer relationships by hosting product-focused events.

• Contributed to the success of client organizations by improving performance, motivation, job satisfaction, hiring practices, training programs, and management systems.
• Troubleshoot issues by understanding issues, diagnosing root causes, and coming up with effective solutions.
• Evaluated clients' needs and created a plan of action to provide solutions.
• Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
• Monitored and managed staff performance to attain target metrics both individually and in team unit.