KELLY SOWARDS
Hamlin,WV
Summary
Professional Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
18
18
years of professional experience
Work History
Office Administrator
Marshall University
South Charleston, WV
09.2014 - Current
- Developed the Shared Services production model of streamlining the workflow for all thirty-four degree and certificate programs within the Graduate College of Education and Professional Development.
- Supervise Administrative Secretaries.
- Created an integrated system to make the College of Education a paperless institution.
- Write job requisitions for new positions.
- Facilitate smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Cultivated positive rapport with fellow employees to boost company morale.
- Aid in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Successfully manage budgets and allocate resources to maximize productivity and profitability.
- Schedule conference rooms, prepared agendas, and maintain calendars to prepare for meetings and events.
- Develop detailed plans based on accreditation requirements.
- Coordinate and schedule event planning efforts for company gatherings, conferences, or workshops.
- Facilitate office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Facilitate in allocation of resources by accurately reviewing, reconciling, and monitoring purchases.
- Evaluate employee performance and conveyed constructive feedback to improve skills.
- Demonstrate exceptional multitasking abilities while juggling diverse responsibilities.
- Reconcile program files and facilitate in monthly reports.
- Developed and maintain electronic and paper filing systems for easy retrieval of information.
- Support departmental goals with the coordination of inter-departmental meetings with directors and collaborative initiatives.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
Back Office Supervisor
Amazon
Huntington, WV
04.2012 - 09.2014
- Investigated fraudulent charges and accounts and notified authorities of criminal activities.
- Developed training videos.
- Supervised the Back Office Customer Service Representatives.
- Trained team members on new procedures support promotional efforts.
Office Manager
Columbia Natural Resources
Hamlin, WV
10.2005 - 04.2012
- Coordinated resolution of payroll discrepancies.
- Audited timesheets and payroll records for accuracy.
- Tracked employee vacation, sick and personal time.
- Processed manual checks for employees in accordance with company policies.
- Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.
- Generated annual budget forecasting information for executive and corporate reports.
- Prepared project budgets, forecasting and inventory and material pricing points.
- Submitted recommendations to budgets and forecasts for approval or disapproval.
- Developed an electronic accounts payable system that is still being used today (I received a $500 bonus).
Education
MBA - Master of Business Administration
Marshall University
Huntington, WV08.2024
Master of Science - Human Resources Management
Marshall University
Huntington, WV07.2021
Bachelor of Arts - Regents
Marshall University
Huntington, WV05.2019
Skills
- Budget Management
- Schedule Management
- Employee Development
- Staff Development
- Negotiation and Conflict Resolution
- Decision-Making
- Report Preparation
- Leadership and supervision
- Onboarding and Orientation
- Hiring and Training
- Payroll
- Teamwork and Collaboration
Timeline
Office Administrator
Marshall University
09.2014 - Current
Back Office Supervisor
Amazon
04.2012 - 09.2014
Office Manager
Columbia Natural Resources
10.2005 - 04.2012
MBA - Master of Business Administration
Marshall University
Master of Science - Human Resources Management
Marshall University
Bachelor of Arts - Regents
Marshall University