Hi, I’m
Kelly Spencer
Los Angeles,CA
"Life is as dear to a mute creature as it is to man"
The Dalai Lama
Summary
Experienced leader with strong background in Team Management, Animal Care & Advocacy and Social Outreach. Excels in developing efficient and compassionate work environments ensuring high standards, and aligning efforts with organizational goals. Known for supportive approach and commitment to the welfare of both Humans and Animals.
Overview
15
years of professional experience
1
Certificate
Work History
Paperback Brewery
Working Cat Program Caretaker
07.2024 - Current
Job overview
- Provided comfort and care for working cats during their mandatory four week stay in a kennel in order to adapt to their new environment
- Promoted culture of respect and empathy towards working cats amongst Brewery Staff and Taproom Customers, leading by example and setting positive tone.
- Conducted daily health checks on working cats, providing peace of mind for the staff and customers
- Addressed emergency situations with calmness and efficiency, ensuring the safety of the working cats and peace of mind of the Brewery Staff
- Tended to one Working Cat with a broken leg from an on sight related injury by providing daily medication, cast/bandage maintenance, basic physical therapy, comfort and companionship
Personal Business
Petsitter
01.2010 - Current
Job overview
- Exercised animals regularly with walks and rigorous play activities.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Gave medication to pets following guidelines from owners.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
- Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
Wonderland Brewery
General Manager
01.2021 - 01.2023
Job overview
- Oversaw maintenance tasks for bar area, ensuring clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled conflict resolution among staff members promptly and professionally, maintaining positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Enhanced team productivity through effective scheduling and task delegation.
- Managed staff schedules and maintained adequate coverage for all shifts.
Cat Care Society of Lakewood
Animal Care Volunteer
01.2021 - 01.2022
Job overview
- Enhanced lives of cats with daily playtime sessions, encouraging mental stimulation and physical activity.
- Provided compassionate care for cats in various stages of health, fostering comfortable environment during their stay at shelter.
- Monitored cat behavior closely to identify any issues or signs of illness requiring veterinary attention promptly.
- Ensured quality care for cats by administering medication as needed under supervision of veterinary staff.
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Trained new volunteers on best practices for handling cats safely and effectively during their shifts.
Project Rescue Westminster
Animal Care Supervisor
01.2020 - 01.2022
Job overview
- Contributed to successful rehoming of animals by carefully matching them with suitable adopters, ensuring long-term compatibility and satisfaction for both animals and their new families.
- Provided ongoing support to adopters post-adoption, addressing any questions or concerns they may have regarding their new pets'' care and wellbeing.
- Managed inventory effectively to ensure adequate supply of food, medication, bedding materials, and other essential items for proper animal care provision.
- Reduced animal stress levels by implementing environmental enrichment strategies and regular health checks.
- Evaluated staff performance regularly, providing constructive feedback and support to improve individual skills and overall team effectiveness.
Frolic Brewery
General Manager
01.2018 - 01.2020
Job overview
- Coordinated with other departments within restaurant to optimize workflow efficiency contributing to seamless service delivery.
- Ensured compliance with all health and safety regulations by maintaining clean workspace and enforcing strict sanitation practices.
- Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
- Strengthened team performance with regular coaching sessions, performance evaluations, and constructive feedback.
- Streamlined processes for ordering supplies, managing stock levels, and minimizing waste to reduce operational costs.
- Created engaging events such as themed nights or tastings to attract new clientele and foster customer loyalty.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
Kennel Club
Animal Care Attendant
01.2017 - 01.2018
Job overview
- Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay at facility.
- Promoted safe environment for both staff and animals by adhering to established safety protocols and procedures.
- Enhanced facility cleanliness through regular maintenance of animal living spaces, reducing risk of disease transmission.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animals clean and free of contaminants to promote optimal health.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
Denver Humane Society
Animal Care Volunteer
01.2012 - 01.2017
Job overview
- Developed strong relationships with fellow volunteers, working together as team to ensure optimal animal care standards were met consistently.
- Ensured safe environment for both animals and visitors by adhering to strict safety protocols.
- Contributed to successful adoption of shelter animals by maintaining clean and comfortable living spaces.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Enhanced volunteer retention by fostering supportive and inclusive working environment among fellow volunteers.
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Provided companionship and comfort to animals in need of extra love and attention.
Adams County Animal Rescue
Animal Care Volunteer
01.2013 - 01.2015
Job overview
- Developed strong relationships with fellow volunteers, working together as team to ensure optimal animal care standards were met consistently.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Provided companionship and comfort to animals in need of extra love and attention.
- Followed pet care instructions for dietary needs and medication regimens.
Walter's Uptown Pizzeria
General Manager
01.2013 - 01.2015
Job overview
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Reduced employee turnover by fostering positive work environment
- Oversaw facility maintenance, ensuring clean, safe, and inviting atmosphere for patrons.
Personal Business
Dog Walker
01.2012 - 01.2013
Job overview
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Maintained safety of dogs in relation to extreme heat conditions in area
Education
Animal Advocacy CareersAurora, CO
Online Course Completion Certification from Animal Advocacy
07.2023
University Overview
- Online Course relating to Careers in Animal Advocacy with a focus on Animal Behavior & Welfare, Charity Work, Leadership, Social Media Outreach, and Business Practices
- Specific coursework relating to Animal Shelter Work
Skills
- Animal Behavior
- Compassionate Caregiving
- Effective Communication
- Hiring & Onboarding Practices
- Project Management
- Staff Management
- Team Coordination
- Team Scheduling
Certification
- Certified Animal Behavior Professional - Project Rescue: Westminster
- Licensed Driver
Timeline
Working Cat Program Caretaker
Paperback Brewery
07.2024 - Current
General Manager
Wonderland Brewery
01.2021 - 01.2023
Animal Care Volunteer
Cat Care Society of Lakewood
01.2021 - 01.2022
Animal Care Supervisor
Project Rescue Westminster
01.2020 - 01.2022
General Manager
Frolic Brewery
01.2018 - 01.2020
Animal Care Attendant
Kennel Club
01.2017 - 01.2018
Animal Care Volunteer
Adams County Animal Rescue
01.2013 - 01.2015
General Manager
Walter's Uptown Pizzeria
01.2013 - 01.2015
Animal Care Volunteer
Denver Humane Society
01.2012 - 01.2017
Dog Walker
Personal Business
01.2012 - 01.2013
Petsitter
Personal Business
01.2010 - Current
Animal Advocacy Careers
Online Course Completion Certification from Animal Advocacy
Availability
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