Kelly Spoelman
Seasoned Private Events Supervisor offering over 4 years expertise in special events planning, 12 years Customer Service experience and 10 years of leadership experience to ensure the success in bringing clients dreams to life. Equipped with strong problem-solving abilities, willingness to learn, excellent communication skills and strong organizational skills. With a client-focused mindset on translating visions into one-of-a-kind events. Expert in all facets of event planning with success in controlling costs through strategic negotiations with vendors, suppliers and venues. Committed to going the extra mile to make clients wishes come true.
Work History
Private Events Supervisor
5 Years- Assisted with managing schedules and labor budgets in accordance to company policy
- Oversaw up to 12 team members in a multi-event, high-volume establishment and act as a liaison between client and management.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with underperforming skills.
- Assisted in contracting and executing event orders in events software, TripleSeat
- Helped successfully decrease labor hours and food costs across the private dining department
- Consistently executed, managed and worked events for high profile clients: Government, Amazon, Google, Seattle Chamber
- Created training SOP's alongside upper management for floor operations
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Trained and supervised event staff to complete tasks on time.
- Oversaw offsite events from start to finish
- Proactively problem solved issues on the fly (both on site and offsite)
- Led teams on offsite's, planned and setup for a variety of functions (wedding, corporate, private house gatherings)
Warehouse Specialist/ Safety Team Lead
2 Years 7 Months- Loaded and unloaded items from and to shipping containers and vessels.
- Verified amount of items received in orders and cross-checked with invoices.
- Helped train new employees in safe practices and warehouse procedures.
- Managed warehouse operations and verified proper shipment procedures.
Material Handler
5 Years 5 Months- Pull/Prep, process labels along with creating master detail reports for shipping and receiving. Mastered veteran of all warehouse duties.
- Successfully completed Leadership Training
- Successfully completed Continuous Improvement Training
Server
2 Years- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Bartender/Manager/Server
2 Years- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager/Caterer
2 Years- Manage and operate the farmer's market booth, help prepare and serve at catering events
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Education
Associate of Arts - Business
Certificate of Technical Studies - Cosmetology
High School Diploma
No Degree - Culinary And Pastry Arts
Skills
Qualifications
• 12 years of Customer Service Experience
• Proficient in Microsoft Office- Excel, Word, Oracle, Power point etc.
• 9 years Safety Team experience with CPR Certification
• 10 years of Management/ Team Leadership Experience
• 6 years of TWI certified training experience
• Excellent written, oral and interpersonal communication skills
• 8 years’ experience in Shipping and Receiving