Kelly Stewart
South Haven,MI
Summary
Hard working, self driven and motivated! Over 10+ years of providing excellent customer service and patient care. Highly adaptable to all work environments and super fast learner willing to put in the time and effort to succeed in everything that I do!
Overview
18
18
years of professional experience
Work History
Bronson Health Care
Bronson
05.2023 - 03.2024
- Enhanced patient comfort by providing compassionate and attentive care.
- Reduced patient anxiety through effective communication and active listening skills.
- Registered patients for OPT care including lab work, x rays, ultrasounds, and other testing.
- Used programs such as Epic to register patients.
- Lots of computer experience
Front Desk Receptionist
Bronson Wellness Center
07.2022 - 05.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Cashier
Shell Gas Station
06.2009 - 01.2013
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
McDonalds
06.2006 - 05.2009
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Watervliet High School
Watervliet Michigan 05.2009
Skills
- Electronic Charting
- Direct Patient Care
- Indirect Patient Care
- Patient-focused care
- Outpatient Care
- Reliable team player
- Customer Service
- Cash Handling
- Front Office Management
- Call Routing
Stay at home mom
I was a full time stay at home mom to my two beautiful children between the years of 2013 and 2022. (Note the gap in my work history)
Timeline
Bronson Health Care
Bronson
05.2023 - 03.2024
Front Desk Receptionist
Bronson Wellness Center
07.2022 - 05.2023
Cashier
Shell Gas Station
06.2009 - 01.2013
Cashier
McDonalds
06.2006 - 05.2009
High School Diploma -
Watervliet High School
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