Sharaya Nower
Kalamazoo,MI
Summary
Dynamic Patient Access Representative with proven expertise in HIPAA compliance and insurance verification at Bronson. Adept at enhancing patient experiences through exceptional customer service and meticulous data entry. Demonstrated ability to adapt in high-pressure environments while maintaining a commitment to quality care and efficient administrative support. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
22
22
years of professional experience
Work History
Patient Access Representative
Bronson
10.2024 - 05.2025
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Dialysis Technician
Fresenuis Kidney Care
08.2022 - 05.2023
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
Patient Access Representative
Holland Hospital
10.2018 - 12.2019
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided customer service by maintaining the switch board for the hospital
Administrative Assistant
Cap Sante/ North Lake Marina
04.2003 - 08.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Helped maintain storage records for over 200 boats and update yearly contracts for to marina to indicate price changes
- Ran the fuel dock for multiple summers maintaining a log of how much and how often fuel sold
- Helped to rewrite all the company documents when the company came under new leadership
Combat Health Specialist
United States Army
04.2007 - 12.2011
- Developed health plans for patients to improve overall health or recover from injuries and illnesses.
- Conducted physical exams of patients to diagnose illnesses and create patient histories.
- Streamlined patient flow within the clinic, optimizing appointment scheduling and minimizing wait times.
- Trained over 500 people in first aid, including the Fijian Army
- Provided medical care for missions with route clearance as well as on protection missions for high-ranking officials in the battalion
Education
No Degree - Pharmacy Technician
Everest College
Everett, WA11-2013
High School Diploma -
Inglemoor High School
Kenmore, Wa06-2004
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient care
- Data entry
- Computer skills
- Office administration
- Clinical documentation
Timeline
Patient Access Representative
Bronson
10.2024 - 05.2025
Dialysis Technician
Fresenuis Kidney Care
08.2022 - 05.2023
Patient Access Representative
Holland Hospital
10.2018 - 12.2019
Combat Health Specialist
United States Army
04.2007 - 12.2011
Administrative Assistant
Cap Sante/ North Lake Marina
04.2003 - 08.2013
No Degree - Pharmacy Technician
Everest College
High School Diploma -
Inglemoor High School
Similar Profiles
Kelly StewartKelly Stewart
Bronson Health Care at BronsonBronson Health Care at Bronson
Vicki MouserVicki Mouser
Case Manager at Bronson HealthcareCase Manager at Bronson Healthcare
Eric StevensEric Stevens
Orthopedic Technician at Bronson Methodist HospitalOrthopedic Technician at Bronson Methodist Hospital
Lisa PrihodaLisa Prihoda
Licensed Pharmacy Technician at HOMETOWN PHARMACY LTCLicensed Pharmacy Technician at HOMETOWN PHARMACY LTC
Kiana BrillKiana Brill
Restaurant Hostess at Latitude 42 BrewingRestaurant Hostess at Latitude 42 Brewing