Kelly St. Germain
1st National Bank
Franklin
1
Certification
13
years of professional experience
Motivated, dependable professional with demonstrated retail supervision and financial management experience, ensuring accurate cash-handling and banking-procedure compliance through training team members and optimizing operational efficiency.
Work History
Banking Center Manager
8 Years 4 Months- Deliver high-quality customer service by accurately processing daily financial transactions and addressing customer inquiries and concerns.
- Resolve complex customer issues with professionalism and efficiency.
- Balance cash drawers and reconcile daily banking center totals.
- Oversee teller operations, including supervision of full-time and floating tellers.
- Approve or deny PTO requests for branch employees in accordance with scheduling needs and policy.
- Print and issue instant debit cards in-branch for customer convenience.
- Manage supply orders and inventory for all banking centers.
- Ensure compliance with Bank Secrecy Act (BSA) regulations and internal security protocols.
Home Sales Supervisor
4 Years 7 Months- Supervised sales associates and trained new team members on store procedures and customer service standards.
- Participated in management meetings to set and evaluate sales goals across departments.
- Implemented merchandising plans and visual displays in accordance with corporate guidelines.
- Operated registers, computers, and mobile sales tools to assist with transactions and inventory.
Education
Bachelor of Science - Management
Associate of Applied Science - History Concentration
Skills
Proficient in Microsoft Office Suite
with advanced Excel skills for financial analysis and reporting
Strong verbal and written communication abilities
capable of presenting complex financial information clearly
Excellent organizational and time management skills
with a focus on meeting deadlines and managing multiple financial tasks
Ability to work independently and collaboratively in fast-paced financial environments
supporting team goals and ensuring accuracy
Certification
Notary Public - expires 3/2031
Timeline
Banking Center Manager
1st National Bank
06.2018 - CurrentRead More
Home Sales Supervisor
Kohl’s
10.2013 - 05.2018Read More
Northern Michigan University
Associate of Applied Science from History Concentration
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College of Business, Northern Michigan University
Bachelor of Science from Management
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