Crystal Roberts
Cabot,AR
Overview
9
9
years of professional experience
1
1
Certification
Work History
Banking Center Manager
First Service Bank
04.2024 - Current
- Implemented robust risk management procedures, minimizing potential losses and maintaining a secure banking environment.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
- Prepared, sorted and distributed Type reports to appropriate branches.
Senior Relationship Banker
Simmons Bank
10.2022 - 04.2024
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
Customer Service Specialist II
Bank OZK
03.2022 - 10.2022
- Lead Teller, responsible for providing excellent customer service while maintaining high standards of accuracy
- Deposits, withdrawals, high volume business deposits, issuing debit cards, balancing, cashier checks, loan dispersement, and overall management of the teller line thru mentorship
Personal Banker
Riverwind Bank
08.2021 - 03.2022
- Customer service, deposits, withdrawals, ATM teller, Vault Teller, Open/Close Accounts
Relationship Banker
The Citizens Bank
12.2017 - 08.2021
- Customer transactions, deposits, withdrawals, loan payments, transfers and inquiries
- Maintain and balance a teller drawer of 20k daily
- Open/Close accounts
- Vault Teller with a 300k balance daily
- ATM Teller for ATM of 49k
- Offer high quality customer service with efficiency and accuracy
Licensed and Bonded Notary Public
Lowes Home Improvement Stores
12.2015 - 12.2017
- Customer service, managed 25 customer accounts for direct sales and service
- Quotes and estimates for commercial accounts
- Operated cash register
Education
High school or equivalent -
Stuttgart High School
Skills
- Customer Service
- CSR
- Customer Care
- Customer Support
- Cashier
- Communications
- Marketing
- Sales
- Multi-line Phone Systems
- Direct Sales
- Banking
- Accounts Receivable
- Office Management
- Financial Services
- Microsoft Excel
- Office experience
- 10 key calculator
- Cash handling
- Communication skills
- Microsoft Office
- Microsoft Word
Certification
Notary Public, 11/01/19, 11/01/29
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Banking Center Manager
First Service Bank
04.2024 - Current
Senior Relationship Banker
Simmons Bank
10.2022 - 04.2024
Customer Service Specialist II
Bank OZK
03.2022 - 10.2022
Personal Banker
Riverwind Bank
08.2021 - 03.2022
Relationship Banker
The Citizens Bank
12.2017 - 08.2021
Licensed and Bonded Notary Public
Lowes Home Improvement Stores
12.2015 - 12.2017
High school or equivalent -
Stuttgart High School
Notary Public, 11/01/19, 11/01/29