Bassem Aziz
Pfafftown,NC
Summary
Dynamic Banking Center Manager with a proven track record at First Horizon Bank, excelling in business development and customer relationship management. Spearheaded initiatives that enhanced client satisfaction and drove digital adoption. Adept at team leadership and operational efficiency, fostering a culture of excellence and compliance in a fast-paced environment. Skilled Banking Center Manager with comprehensive experience in financial services, including operations management, customer service, and sales. Strengths include strategic planning and implementation, team leadership, and fostering strong client relationships. Have made significant contributions in improving operational efficiency, ensuring regulatory compliance, and driving revenue growth.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Banking Center Manager
First Horizon Bank
Clemmons
01.2022 - Current
- Led branch operations to achieve business goals while ensuring exceptional customer service.
- Drove business development through proactive sales initiatives and strong community networking.
- Recruited, trained, and mentored branch personnel to uphold top performance standards.
- Ensured regulatory compliance and effectively managed risk controls across all operations.
- Represented bank at community events to enhance brand visibility and engagement.
- Implemented operational improvements that reduced service waiting times and elevated client satisfaction.
- Spearheaded digital transformation initiatives that significantly increased mobile and online banking adoption rates.
LICENSED BANKER EXPERIENCE
First Horizon Bank
2021 - Current
- Generated $1.5M to $2.8M in annual sales of investment and insurance products.
- Led client financial planning conversations to increase product adoption and revenue streams.
- Strengthened long-term customer relationships with a focus on protective financial solutions.
- Ensured high compliance standards while achieving outstanding scorecard results.
- Recognized as a top 20 licensed banker for exceptional performance from 2021 to 2024.
Relationship Banker
First Horizon Bank
01.2020 - 01.2022
- Managed customer relationships by providing tailored financial solutions and education.
- Supported teller operations and ensured smooth transactional processes.
- Exceeded sales goals through cross-selling products and building a high-value client portfolio.
- Contributed to branch growth through proactive business development and customer retention.
Relationship Banker
SunTrust Bank
01.2019 - 01.2020
- Advised clients on personal banking, lending, and investment services.
- Cultivated client loyalty and expanded the customer base through referrals.
- Achieved top-tier sales results by exceeding individual and branch targets.
- Streamlined service workflows, reducing transaction times and improving efficiency.
Member Service Representative
Truliant Federal Credit Union
06.2016 - 12.2019
- Processed transactions with accuracy and efficiency, ensuring swift service delivery.
- Educated members on banking solutions to promote financial literacy.
- Assisted members in completing loan applications and managing accounts effectively.
- Resolved customer concerns promptly, achieving high satisfaction ratings.
Store Manager
BP Gas Station
01.2012 - 01.2016
- Managed daily operations, financial reporting, and staff supervision.
- Increased profitability through marketing strategies and vendor negotiations.
- Maintained compliance, safety, and exceptional customer service standards.
Education
Bachelor of Business Administration - Business Studies
University of North Carolina at Greensboro
Greensboro, NC01.2027
Associate of Fine Arts -
Forsyth Technical Community College
Winston-Salem, NC05.2025
Skills
- Business development and sales strategy
- Customer service
- Customer relationship management
- Regulatory compliance and risk management
- Team leadership and talent development
- Operational efficiency and process optimization
- Financial advisory and loan consulting
- Community engagement and networking
- Conflict resolution and problem-solving
- Time management and organization
Certification
• NC Life & Health License, Active, 01/21
• NMLS #2166301, Active, 01/21
• Notary Public, Active, 01/18
• ABA: Small Business Banker Certificate
• ABA: Universal Banker Certificate
• NMLS #2166301, Active, 01/21
• Notary Public, Active, 01/18
• ABA: Small Business Banker Certificate
• ABA: Universal Banker Certificate
Additional Information
Originally hired by SunTrust Bank in 2019; transitioned to First Horizon Bank following acquisition in 2020.
Timeline
Banking Center Manager
First Horizon Bank
01.2022 - Current
Relationship Banker
First Horizon Bank
01.2020 - 01.2022
Relationship Banker
SunTrust Bank
01.2019 - 01.2020
Member Service Representative
Truliant Federal Credit Union
06.2016 - 12.2019
Store Manager
BP Gas Station
01.2012 - 01.2016
LICENSED BANKER EXPERIENCE
First Horizon Bank
2021 - Current
Bachelor of Business Administration - Business Studies
University of North Carolina at Greensboro
Associate of Fine Arts -
Forsyth Technical Community College