Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Simona Dancy

Chicago,IL

Summary

Dynamic banking professional with more than 30 years of experience in virtually all facets of retail bank operations Experienced in assessing customer needs, retail loan sales, staffing, management of employees, and regulatory compliance. Enthusiastic, eager and willing to learn, grasp new ideas, concepts, methods, and technology

Overview

30
30
years of professional experience
1
1
Certification

Work History

Banking Center Manager

Old National Bank
Chicago, IL
11.2010 - Current
  • Responsible for the administration and efficient operation of the banking center including branch profit and loss; successful execution of the sales process; client satisfaction and retention; implementation and compliance with all operational standard, legal and regulatory requirements.
  • Communicate goals, tracks progress against key goals/metrics, utilizing diverse talent and resources to achieve goals
  • Participate in local community events and activities to activate partnership within the banking center
  • Conduct regular meetings with banking center team to built product knowledge, review goals and expectations by recognizing areas of success/opportunities

Financial Center Manager

Washington Mutual Bank/Chase Bank
Chicago, IL
06.2003 - 11.2010
  • Performed employee reviews and assessments which included coaching/training needed to reach and exceed staff goals while also overseeing the operational aspect of the branch
  • Developed and lead a new branch to reach number one in areas of consumer loans, net new checking accounts, business lending, and funds under management within the Greater Chicago land region
  • Perform extensive interviews to ensure the branch has quality employees

Branch Manager

Uptown National Bank of Chicago
Chicago, IL
06.2002 - 06.2003
  • Prospect and develop new clientele, and expand existing loan and deposit portfolios
  • Hire, train, schedule, coach, and mentor staff
  • Ensure operational compliance with all governing regulations
  • Train staff on matters related to sales, service, compliance, and procedures.

Assistant Branch Manager

Uptown National Bank of Chicago
Chicago, IL
07.2001 - 06.2003
  • Oversees daily operations of a branch with $160 million in deposits assets
  • Supervised 16 staff, monitored workflow, and ensured high customer service standards
  • Supervised inbound call center area.

Personal Banker-Teller Supervisor

Uptown National Bank of Chicago
01.1994 - 07.2001
  • Opened and maintained various deposit and transaction accounts originated and closed all types of consumer loans included home equity, auto loans and oversaw daily teller operations
  • Supervised seven staff, monitored workflow, and ensured high customer service standards
  • Ordered cash from Federal Reserve Bank, conducted internal audits, balanced cash vaults and ATM’s.

Education

Bachelors of Arts / Minor in Human Resource Development -

Northeastern University of Chicago
01.2005

Associates in Arts -

Truman College
01.2001

Skills

  • Sales Coaching
  • Business Relationship Management
  • Customer Service
  • Loan Processing

Certification

  • Medallion Certification since 2010
  • Active Notary in the State of Illinois
  • NMLS 612502

Languages

Romanian
Professional

Timeline

Banking Center Manager

Old National Bank
11.2010 - Current

Financial Center Manager

Washington Mutual Bank/Chase Bank
06.2003 - 11.2010

Branch Manager

Uptown National Bank of Chicago
06.2002 - 06.2003

Assistant Branch Manager

Uptown National Bank of Chicago
07.2001 - 06.2003

Personal Banker-Teller Supervisor

Uptown National Bank of Chicago
01.1994 - 07.2001

Bachelors of Arts / Minor in Human Resource Development -

Northeastern University of Chicago

Associates in Arts -

Truman College

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Simona Dancy