Kelly Swaim
Tucson,AZ
Summary
Dedicated candidate with a strong desire to apply project management and technical skills in a dynamic work environment. Skilled in leading and mentoring teams of creative professionals, building relationships with clients, and driving successful outcomes. Proficient in video and audio production techniques, with a solid understanding of media production processes. Recognized for a strong work ethic and commitment to delivering high-quality results. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition.
Overview
12
12
years of professional experience
Work History
Studio Manager
F45 Training
05.2024 - Current
- Create and execute sales plan that achieves monthly quota
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Implemented marketing strategies to promote studio to potential clients.
- Member care calls
- Execute four member engagement challenges per year
- Daily administrative duties to organize/accomplish studio memberships and sales
- Hire, train, and develop coaching team
Tucson Event Committee
F45 Training
11.2023 - Current
- Develop monthly and yearly F45 social event calendar for seven Tucson locations
- Host monthly outreach events to generate leads for all Tucson studios
- Assist studios with staffing and execution of social outings
Head Coach
F45 Training
07.2023 - 08.2023
- Practice above average customer service in class and during administrative hours
- Manage studio Instagram and use content to generate leads
- Community outreach
- Plan, execute, and host monthly social events and workshops for members
- Create promotional materials for all events, F45 specials, and member appreciation
- Assist in all coach evaluations, training, and development
- Coach 23+ classes per week
Fitness Coach
F45 Training
07.2023 - 08.2023
Member Experience Coordinator
Skyline Country Club
12.2022 - 07.2023
- Maintained status of being a positive, upbeat, well known ambassador for all members at Skyline
- Developed and designed a social calendar for members with a variety of activities and clubs
- Created promotional videos for Club events
- Reserved speakers and educational seminars for members
- Designed and wrote weekly newsletter for all departments and clubs
Fitness Director
Skyline Country Club
11.2022 - 07.2023
- Hired a variety of fitness trainers based on Skyline's specific member base
- Created a personal training and group fitness program
- Paired clients with ideal trainers to ensure the best experience
- Generated a profit from the Fitness Center for the first time in 5 years
- Redesigned and upgraded Fitness Center
Head Coach
OrangeTheory Fitness Tucson East
03.2022 - 11.2022
- Took studio from worst performing to most improved within 4 months
- Created/lead marketing for community outreach and studio events
- Hired, trained, supervised, and scheduled new OTF fitness staff
- Conducted regular staff meetings to educate fitness and sales staff
- Create social media content for daily posts
- Coach 20+ classes per week
Coach
OrangeTheory Fitness Marana
02.2021 - 03.2022
Assistant Studio Manager
OrangeTheory Fitness
09.2020 - 01.2021
- Developed proficient skills in customer service
- Created social media/marketing content for studio
- Developed team of Sales Associated to producing leads, calls, and sales
Sales Associate
OrangeTheory Fitness
01.2020 - 09.2020
- Made sales calls to prospects, terminated members, and care calls to existing members
- Assisted prospect members in onboarding process upon selling membership
- Generated daily leads
- Distributed marketing material and created social media content
Camp Counselor
Tucson Racquet Club
Assistant to Media Director
FC Tucson
01.2013 - 01.2014
Spokesmodel
Stephanie Newbold Photography
Education
Associate of Applied Science - Political Science
Northern Arizona University
01.2020
Minor - Communications
Northern Arizona University
01-2020
Fine Arts
University of Tuscia
Viterbo, Italy12-2019
High School Diploma -
Sabino High School
Tucson, AZ05-2016
Skills
- Word/Excel/Powerpoint
- Video Creation/Editing
- Desktop Publishing
- Lead Generation
- Brand-building strategies
- Sales strategy development
- Excellent communication skills
- Profitability Optimization
- Client Relationship Management
- Promotional sales events
Hobbies and Interests
- Published Poet
- Community Events
- Politics and Current Events
- Travel- studied abroad during college
- Soccer
- Snow Skiing
Affiliations
- Alpha Phi Sorority
Timeline
Studio Manager
F45 Training
05.2024 - Current
Tucson Event Committee
F45 Training
11.2023 - Current
Head Coach
F45 Training
07.2023 - 08.2023
Fitness Coach
F45 Training
07.2023 - 08.2023
Member Experience Coordinator
Skyline Country Club
12.2022 - 07.2023
Fitness Director
Skyline Country Club
11.2022 - 07.2023
Head Coach
OrangeTheory Fitness Tucson East
03.2022 - 11.2022
Coach
OrangeTheory Fitness Marana
02.2021 - 03.2022
Assistant Studio Manager
OrangeTheory Fitness
09.2020 - 01.2021
Sales Associate
OrangeTheory Fitness
01.2020 - 09.2020
Assistant to Media Director
FC Tucson
01.2013 - 01.2014
Camp Counselor
Tucson Racquet Club
Spokesmodel
Stephanie Newbold Photography
Associate of Applied Science - Political Science
Northern Arizona University
Minor - Communications
Northern Arizona University
Fine Arts
University of Tuscia
High School Diploma -
Sabino High School
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