Nicole Morales
Austin,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
Studio Manager
Studs
Austin, TX
12.2023 - Current
- Created detailed reports on project progress and performance metrics.
- Conducted regular meetings with teams to discuss upcoming tasks and deadlines.
- Monitored daily operations within the studio environment.
- Managed inventory.
- Welcomed customers and asked open-ended questions to understand individual needs.
- Maintained studio equipment and ensured all software was up to date.
Sales Manager
Freebird Stores
Austin, Texas
04.2024 - 11.2024
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Assistant Med Spa Manager
Milk and Honey medspa
Austin, Texas
11.2022 - 03.2023
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
- Actively recruited and trained qualified professionals for all spa positions.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
STORE BRAND LEADER
FP Movement
Austin, TX
07.2022 - 11.2022
- As the Store Brand Leader my main priority is people
- We are constantly having an open dialogue of how we can be increasing our KPI's while also gaining traction and foot traffic into our studio! My role and responsibilities are, but not limited to: store scheduling and payroll, hiring and onboarding, managing the stores supply and parking budget, shipment, inventory control and onsite event planning
ASSISTANT STORE MANAGER
FP Movement
Austin
10.2021 - 07.2022
- Up & coming athletic apparel brand that is an extension of Free People! As the ASM of the newest location + studio in Austin, my main responsibility was to provide education around brand awareness around our apparel as well as studio
- Primary in-store responsibility: Inventory control, loss prevention as well as developing key holders to uphold both visual and customer service standards.
STUDIO MANAGER
Ride Indoor Cycling
Westlake
06.2019 - 08.2021
- Ride is a boutique fitness studio, featuring a rhythm based class that incorporates full body workouts for all fitness levels
- Responsible for hiring, monthly and quarterly inventory
- Managing and scheduling front desk staff, instructors and class pass
- Meets goals on a month to month basis, that include apparel, paid for bikes, shrink, and payroll hours.
RESTAURANT MANAGER
Flower Child
Austin
10.2017 - 12.2019
- Manages guest experience through practicing food safety, consistency and quality
- Yes." Is the answer what is the question is something we live by as a team
- Responsible for training servers in the culture of hospitality
- Manages standards not people
- Responsible for day to day admin tasks such as hiring, payroll, invoicing, inventory and P&L.
KEY LEADER
Lululemon
San Antonio
07.2015 - 10.2017
- Responsible for tracking, balancing and managing stores' budgets
- Provide exceptional guest experience, while managing product movement and inventory control
- Directly manage store operations and education of guests in product functions, features and fit
- Responsible for the new captain's program, specializing in increasing men's business and foot traffic at the store.
OPERATIONS MANAGER
Sephora
San Antonio
07.2014 - 07.2015
- Manage all incoming and outgoing shipments
- Responsible for brand updates and changes
- Responsible for all stores orders and supply
- Responsible for store audit, organization and safety.
MANAGER AND REGIONAL TRAINING SERVER
BJ's Restaurant and Brewhouse
San Antonio
03.2010 - 05.2014
- Manages all Bar, Server, and Food Runner team members
- Responsible for department scheduling and training
- Responsible for all safety and sanitation, and assisting kitchen operations
- Responsible marketing, fundraising, and building sales.
Education
Diploma -
NORTHSIDE EXCEL ACADEMY
01.2005
Esthetics certification -
AVEDA INSTITUTE
Skills
- Exceptional written and verbal communication skills
- Experienced in Microsoft Word, Excel and PowerPoint
- Comfortable with Macintosh programs
- Staff Training
- Time management abilities
- Problem-solving abilities
- Self Motivation
- Performance Evaluations
- Employee Coaching and Mentoring
- Relationship Building
- Shift Scheduling
- Attention to Detail
- Financial Management
Websites
Personal Information
Title: Store Brand Leader
References
Emma Bushnell, Assistant Store Manager, 805.636.5585
Hobbies and Interests
- RUNNING
- INDOOR CYCLING
- WEIGHT TRAINING
References
References available upon request.
Timeline
Sales Manager
Freebird Stores
04.2024 - 11.2024
Studio Manager
Studs
12.2023 - Current
Assistant Med Spa Manager
Milk and Honey medspa
11.2022 - 03.2023
STORE BRAND LEADER
FP Movement
07.2022 - 11.2022
ASSISTANT STORE MANAGER
FP Movement
10.2021 - 07.2022
STUDIO MANAGER
Ride Indoor Cycling
06.2019 - 08.2021
RESTAURANT MANAGER
Flower Child
10.2017 - 12.2019
KEY LEADER
Lululemon
07.2015 - 10.2017
OPERATIONS MANAGER
Sephora
07.2014 - 07.2015
MANAGER AND REGIONAL TRAINING SERVER
BJ's Restaurant and Brewhouse
03.2010 - 05.2014
Diploma -
NORTHSIDE EXCEL ACADEMY
Esthetics certification -
AVEDA INSTITUTE
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